Unreliable, breaks regularly

  • nathnoel

    (@nathnoel)


    1 year, 3 months ago

    Have been using the Constant Contact plugin for years but lately it keeps disconnecting or “losing” the lists and we are missing unknown # of subscribers. Happy with Constant Contact otherwise but urgently need to seek a new, reliable option for signups.

    • This topic was modified 1 year, 3 months ago by nathnoel.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    1 year, 3 months ago

    Hi @nathnoel

    Sorry to hear that you have had an underwhelming experience. We would love a chance to troubleshoot and see what may be going on.

    If you’re running the latest version of the plugin, it should be doing what it can to self-reconnect, but we know there is a point where we prompt to manually disconnect and reconnect. Is that the experience you’ve been having? Getting the prompt to manually do so?

    We also added missed signup catching that runs in the background, for once API connectivity has been restored, so hopefully those are getting added in in short order.

    Thread Starter nathnoel

    (@nathnoel)

    1 year, 3 months ago

    No prompts are received. It’s an unpleasant surprise every time, that I now have to be vigilant to watch. Can we have off-line troubleshoot call?

    Plugin Author Constant Contact

    (@constantcontact)

    1 year, 3 months ago

    To at least get started with some offline discussion, can you reach out to wordpresssupport@constantcontact.com and provide this link as context for the email, so we can keep things organized? Thanks

    https://wordpress.org/support/topic/unreliable-breaks-regularly/

Viewing 3 replies - 1 through 3 (of 3 total)
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