• I recently encountered an issue with Academy LMS on my website, which initially caused quite a bit of concern. During a routine support session, some missteps by the support team led to my site’s firewall and essential plugins for payments and course access being temporarily disabled. This resulted in unexpected downtime over a weekend, affecting security issues, course accessibility and purchase capabilities for my students.

    However, I want to highlight the commendable response to this incident, particularly from Mr. Tushar Imran at Academy LMS. After the initial hiccup, Mr. Imran took personal responsibility for the matter, providing me with detailed guidance and actionable steps to rectify the server configuration. His expertise and clear instructions were instrumental in swiftly resolving the issue, restoring full functionality to my educational platform.

    This experience, while starting off on the wrong foot, showcased the effective and dedicated support provided by Academy LMS, especially in critical situations. Mr. Imran’s assistance not only resolved the immediate problems but also restored my confidence in the reliability of Academy LMS for my educational needs. The proactive and knowledgeable support turned a potentially damaging situation into a testament to their commitment to customer service.

    • This topic was modified 2 months, 2 weeks ago by adrianjupiko.
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  • Plugin Contributor Tushar Imran

    (@tusharimran)

    Hey @adrianjupiko

    I am Tushar Imran founder of Academy LMS and lead developer of Academy LMS, I am extremely very sorry for your issue that has been for our support team. From the beginning of Academy LMS, I was giving support to all of our users, but nowadays we are getting more and more support tickets, for that we have hired some support engineers, and they have made this mistake. From this, we will learn and from now on we will be more careful in our hiring. If you still have your issues I will be ready to fix that. So I would like to ask you to reconsider this review.

    I will be grateful if you reconsider this.

    Thanks
    Tushar Imran

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