Title: Unprocessable Entity
Last modified: September 28, 2021

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# Unprocessable Entity

 *  Resolved [essmeier](https://wordpress.org/support/users/essmeier/)
 * (@essmeier)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/unprocessable-entity-3/)
 * I’m using 1.5.1, and I’m suddenly seeing more failed orders.
 * Just got a message: ” I’ve been trying for the last 10 minutes to go through 
   PayPal but nothings working and I don’t know why ? It just keeps saying that 
   something went wrong .”
 * Log shows this:
 * 2021-09-28T13:42:20+00:00 WARNING Failed to create order. PayPal API response:[
   UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically
   incorrect, or failed business validation. [https://developer.paypal.com/docs/api/orders/v2/#error-CANNOT_BE_ZERO_OR_NEGATIVE](https://developer.paypal.com/docs/api/orders/v2/#error-CANNOT_BE_ZERO_OR_NEGATIVE)
 * I tried to revert to an older version of the plugin, but that breaks my site.
 * Don’t know what to do here.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Funprocessable-entity-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Syde Joost](https://wordpress.org/support/users/joostvandevijver/)
 * (@joostvandevijver)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/unprocessable-entity-3/#post-14919381)
 * Hello [@essmeier](https://wordpress.org/support/users/essmeier/)
 * Thank you for reaching out to us. The error you are showing us we have only encountered
   when a merchant is selling subscriptions with the first month free. Currently,
   PayPal does not allow zero-fee purchases (we are working on this one).
 * However, looking at your site, it does not seem to apply to your site; you seem
   to only sell physical products, correct?
    Can you try to disconnect and connect
   your PayPal account in the plugin’s settings? Verify that all 4 fields have been
   populated after you do this (Email address, Merchant Id, Client Id and Secret
   Key).
 * If that doesn’t fix the issue, we would like to review your logs and the system
   report; if you don’t feel comfortable sharing those details on a public forum,
   please open a ticket with our service desk. You can find the instruction for 
   this here: [https://paypal.inpsyde.com/docs/request-support/](https://paypal.inpsyde.com/docs/request-support/)
   (
   please add the URL of this thread in the ticket as well)
 * Kind regards,
    Joost
    -  This reply was modified 4 years, 6 months ago by [Syde Joost](https://wordpress.org/support/users/joostvandevijver/).
 *  Thread Starter [essmeier](https://wordpress.org/support/users/essmeier/)
 * (@essmeier)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/unprocessable-entity-3/#post-14921534)
 * I do sell only physical products. The error message above came when a customer
   added a single item to their cart and attempted to pay for it.
 * I have disconnected and reconnected and did a test order. Everything seems to
   work properly.
 * At the moment, it seems to be working.
 *  Plugin Support [Syde Joost](https://wordpress.org/support/users/joostvandevijver/)
 * (@joostvandevijver)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/unprocessable-entity-3/#post-14923493)
 * Hello [@essmeier](https://wordpress.org/support/users/essmeier/)
 * Good to hear you got it resolved, hopefully the issue will not return. If you
   do run into any more similar issues, please open a ticket as described. In that
   case we would need to get the system report & any logs available (turn on logging
   in the plugin settings).
 * Kind regards,
    Joost

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Unprocessable Entity’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Syde Joost](https://wordpress.org/support/users/joostvandevijver/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/unprocessable-entity-3/#post-14923493)
 * Status: resolved