Support » Plugin: WooCommerce Square » unpaid order cancelled – time limit reached

  • Resolved kirbmart

    (@kirbmart)


    Within the WordPress dashboard > WooCommerce > Orders I’m seeing a few random “Pending Payment” and “Cancelled” statuses on the orders. Hover on these shows “unpaid order cancelled – time limit reached”. Anybody have any idea why this is happening? Using WooCommerce Square 2.2.5

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Elvira K

    (@treibalen)

    Hi there @kirbmart,

    Thanks for reaching out!

    An order is usually created in Pending payment status when it was abandoned during checkout.

    To confirm that that’s the case, please enabled Square payment logging in WooCommerce > Settings > Payments > Square. When it happens again, please check square_credit_card logs in WooCommerce > Status > Logs > choose square_credit_card for the day when it happened from the drop-down.

    Abandoned orders shouldn’t show up there at all, while if something went wrong, you’ll see some records there.

    Let us know if you need further help with the issue!

    Plugin Support Elvira K

    (@treibalen)

    Hi there @kirbmart,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter kirbmart

    (@kirbmart)

    Found a fix for this here:
    https://hitusupdesigns.com/blog/woocommerce-unpaid-order-cancelled-time-limit-reached-fix/

    Essentially you increase the “Hold Stock (minutes)” to a “60” minute interval.

Viewing 3 replies - 1 through 3 (of 3 total)
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