Support » Plugin: Facebook for WooCommerce » Unmatched Products – The product parameter IDs provided cannot be found in the c

  • Hi

    I am getting this error in pixel events , running with last version of plugin ( Version 1.11.3 )

    Unmatched Products
    The product parameter IDs provided cannot be found in the catalog connected to your InitiateCheckout event. This may cause key features of dynamic ads to not be available.

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  • Plugin Author SkyVerge

    (@skyverge)

    Hi @mandalalifeart!

    Thanks for reaching out to us here. This may require a little more digging, so could I ask you to please open up a support request for us over at:

    https://skyverge.com/contact

    Please include your system status so we can get a better idea of what might be going on. You can grab it by going to:

    WooCommerce > Status and clicking on Get system report.

    Thank you so much!

    Julie 🙂
    SkyVerge

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