Title: Unlock function didn’t work
Last modified: August 20, 2018

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# Unlock function didn’t work

 *  Resolved [The-Chair](https://wordpress.org/support/users/the-chair/)
 * (@the-chair)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/unlock-function-didnt-work/)
 * Dear readers,
 * I have an problem that 2 of our public IP-adresses are blocked because of a wrong
   attempt. Via a hotspot of my mobile I could log on.
 * First of all I get the message that access from your IP address has been blocked.
   And I could request a unlock. I fill in the right e-mailaddress and press “Send
   Unlock Request”.
 * Then I get a message “Error: No locked entry was found in the DB with your IP
   address range!
 * When I log on with my hotspot I see that both addresses are blocked.
    So first
   I added both to the white list for the next time and activate this.
 * The on the page Dashboard > Locked IP addresses I tried to unlock both addresses.
   I get the message for both if I am sure.
 * I say yes, in the top of the screen I see “The selected IP entries were unlocked
   successfully!. but below they are still in the list. What occurs to me is that
   the “Release Date” time is changed to the time from the unlock action.
 * And this goes on and on. So not possible to unlock. I have an WordPress multisite.
   I tried also to network deactivate and network activate again. But then it still
   happens.
 * To could work on the site I have deactivated the plugin right now. But I hope
   somebody have a solution to get it running?
 * Thanks in advance. If more information is needed don’t hesitate to ask.
 * Dave
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Funlock-function-didnt-work%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [wpsolutions](https://wordpress.org/support/users/wpsolutions/)
 * (@wpsolutions)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/unlock-function-didnt-work/#post-10606347)
 * Hi Dave,
    Thanks for the detailed info. I will take a closer look at the unlock
   feature when used in multi-site to see if I can reproduce it. In the meantime
   instead of leaving the plugin deactivated have you considered disabling the login
   lockdown feature temporarily? (To protect yourself against brute force you could
   use the rename login page feature in its place)
 *  Thread Starter [The-Chair](https://wordpress.org/support/users/the-chair/)
 * (@the-chair)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/unlock-function-didnt-work/#post-10606607)
 * Hi,
 * Sorry that information I forgotten to write. I had deactivated the lockdown function.
   But this is won’t help. IP is still locked also after longer time.
 *  Plugin Contributor [wpsolutions](https://wordpress.org/support/users/wpsolutions/)
 * (@wpsolutions)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/unlock-function-didnt-work/#post-10608578)
 * Did you try deleting those IP addresses instead of “unlocking” in the “Locked
   IP Addresses” tab of the Dashboard menu? This should permanently release those
   IPs.
 *  Thread Starter [The-Chair](https://wordpress.org/support/users/the-chair/)
 * (@the-chair)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/unlock-function-didnt-work/#post-10610311)
 * Dear wpsolutions,
 * I just activate the plugin again and the locked IP-addresses are gone.
    So it
   looks like problem is gone after 1 day.
 * Thanks for the help.

Viewing 4 replies - 1 through 4 (of 4 total)

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## Tags

 * [unlock](https://wordpress.org/support/topic-tag/unlock/)

 * 4 replies
 * 2 participants
 * Last reply from: [The-Chair](https://wordpress.org/support/users/the-chair/)
 * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/unlock-function-didnt-work/#post-10610311)
 * Status: resolved