Support » Plugin: WP WooCommerce Mailchimp » Unlawful plugin’s behaviour by design

  • Hi
    I downloaded your plugin only few weeks ago as the main Mailchimp for WooCommerce plugin is simply useless and doesn’t work.

    On the checkout page I have the Opt In Box ticked. So if the customer removes the tick, it means they don’t wish to subscribe.

    And yet, when I checked my Mailchimp list I saw that several customers who did NOT wish to subscribe (unticked the box) have still been added to my Mailchimp list!!

    This is wrong on two levels:

    1. It is a breach of privacy as it adds customers to my Mailchimp list against their wish and without consent. As such, it is UNLAWFUL.

    2. It creates a list of “non-subscribed audience” in my Mailchimp account which I don’t need, don’t want and can’t do anything with it, as Mailchimp will not allow me to send any promotional emails to those people even if I wanted to.

    Please explain ASAP this behaviour of your plugin and advise how to fix it. If you don’t have a fix, I strongly suggest that you develop it ASAP.

    I cannot and do not want to add to my Mailchinp list customers who do not wish to be added.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Saint Systems

    (@saintsystems)

    @magicpowers,

    If you have the “Subscribe Customers” plugin setting set to “Ask for permission”, then our plugin ONLY subscribes customers that check the opt-in checkbox.

    In order for us to look at your case closer, please enable logging under WooCommerce > Settings > Mailchimp under the Troubleshooting link.

    Then, please contact us via https://support.saintsystems.com/hc/en-us/requests/new and attach your “System Info” from that tab and the log file after you have submitted a test order and verified the behavior you described. We would recommend submitting two test orders with different test email addresses: One with the opt-in checkbox checked and one without the opt-in checkbox checked in order to capture both scenarios in the log.

    • This reply was modified 11 months, 1 week ago by Saint Systems.
    magicpowers

    (@magicpowers)

    Hi

    thanks for your reply.

    I have copied the info and the log after 2 tests. There is some sort of error.

    I’m sending it to you now.

    many thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Unlawful plugin’s behaviour by design’ is closed to new replies.