Sorry, you’re using a premium/paid theme. It’s best to go to the support site where you bought the theme for help with customizations and issues. You paid for support when you bought the theme, so you should contact the people who sold you the theme.
These forums are for free themes available in the WordPress theme directory at http://wordpress.org/themes/. See http://codex.wordpress.org/Forum_Welcome#Commercial_Products
Moderator
t-p
(@t-p)
– no malware was detected by the external scan: https://sitecheck.sucuri.net/results/www.highvibe.life/
have you tried:
– deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
– switching to the unedited default Theme (Twenty Sixteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your admin area, use FTP , or your web-host’s cPanel or whatever file management application your host provides. Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.
– If all the above steps do not resolve the issue, then try MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Read the Manual Update directions first.
Thank you so much! It ended up being a plugin (the ShareThis plugin).
It took while for my site to go back to normal after deleting it but it seems to be running smoothly now.
Thanks again for all your help! I sincerely appreciate it.
Peace & Love,
J
Moderator
t-p
(@t-p)
You are very welcome 🙂
Happy Holidays!