Support » Plugin: Give - Donation Plugin and Fundraising Platform » Unknown renewal donation

  • Resolved comunicacionabierta

    (@comunicacionabierta)



    Hi,

    Everyday I have about 200 renewal donations from “missing donor” and “unknown form” from “no one”. How is that possible? What did I misconfigured?

    Thanks for any help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Mehul Gohil

    (@mehul0810)

    Hi @comunicacionabierta,

    Can you please provide more information about the add-ons with its version you’re using with recurring add-on? It will be a great help if you can share the system info under Tools > System Info.

    Thanks!

    Sur,

    Form Field Manager, Manual Donations, PayPal Pro Gateway, PDF Receipts,Per Form Gateways, Recurring Donations

    Thanks to you!

    Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi there,

    Since this issue appears to be related to a premium add-on, the forum rules require that we assist you via our website. Please submit a priority ticket at https://givewp.com/support and include the system info in that ticket.

    Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your ticket there.
    ‚Äč
    ‚ÄčThat will give us some more context to be able to help.

    Thanks!

    • This reply was modified 2 months, 3 weeks ago by  Ben Meredith.
Viewing 3 replies - 1 through 3 (of 3 total)
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