Support » Plugin: Photonic Gallery & Lightbox for Flickr, SmugMug, Google Photos & Others » Unknown Error shown with Instagram Gallery

  • Today our Webpage started to show only “Unknown Error” when I access the start page, where the shortcode is located:
    [photonic type=’instagram’ carousel_handling=’expand’ count=’10’ layout=’strip-below’ fx=’fade’]

    When I try to add an Instagram gallery to a test page, I get the error “No data returned. Error code 500” after I select Type of Gallery.

    How to fix this?

    The page I need help with: [log in to see the link]

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  • Plugin Author Sayontan


    A few weeks back Facebook put in a rule that the access tokens will expire after 60 days if your account is not a public account. I am wondering if this is what is happening in your case.

    Can you try redoing the authentication (from Photonic → Authentication)? Maybe that will help?

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