Title: unknown error occurred processing request
Last modified: February 21, 2017

---

# unknown error occurred processing request

 *  Resolved [mikenovacane](https://wordpress.org/support/users/mikenovacane/)
 * (@mikenovacane)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/unknown-error-occurred-processing-request/)
 * Our lightbox signup form is suddenly giving ‘Unknown error occurred processing
   your request. Please try again later.” when poeple try to sign up.
    I’ve followed
   the steps outlined in other posts about clicking the edit button beside the list,
   and adding fields but it’s not working. The form had been working for the past
   year but now will not accept any signups. Can you please assist? It’s quite urgent.
   The url is [http://www.mmad.org.au](http://www.mmad.org.au)
    -  This topic was modified 9 years, 2 months ago by [mikenovacane](https://wordpress.org/support/users/mikenovacane/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Voltroid](https://wordpress.org/support/users/voltroid/)
 * (@voltroid)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/unknown-error-occurred-processing-request/#post-8833195)
 * Hi mikenovacane,
 * The error shows “Your merge fields were invalid.”
    Please delete your fields 
   and add them again in the edit forms section.
 * _[ [Signature moderated](https://make.wordpress.org/support/handbook/forum-welcome/#avoid-signatures)]_
    -  This reply was modified 9 years ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
 *  Thread Starter [mikenovacane](https://wordpress.org/support/users/mikenovacane/)
 * (@mikenovacane)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/unknown-error-occurred-processing-request/#post-8885663)
 * Hey guys, Still having issues with this error. I deleted the fields and re added
   them and still got the error. Then just for a test I removed all the fields except
   the email, yet the lightbox pop up was still showing all the fields despite the
   backend settings only having the email field there.
    Any ideas?

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘unknown error occurred processing request’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/chimpmate_798093.svg)
 * [ChimpMate - WordPress MailChimp Assistant](https://wordpress.org/plugins/chimpmate/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/chimpmate/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/chimpmate/)
 * [Active Topics](https://wordpress.org/support/plugin/chimpmate/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/chimpmate/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/chimpmate/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Voltroid](https://wordpress.org/support/users/voltroid/)
 * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/unknown-error-occurred-processing-request/#post-8833195)
 * Status: resolved