Title: Unknown error occurred
Last modified: August 31, 2016

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# Unknown error occurred

 *  Resolved [taisho](https://wordpress.org/support/users/taisho/)
 * (@taisho)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/unknown-error-occurred-1/)
 * After downloading and installing this plugin, I registered and added API key 
   to adjust settings and proceed further. Unfortunately I’m getting “Unknown error
   occurred” for all 5 media images (I uploaded 5 of them, each has additional sizes
   f.e. thumbnail, plugin proceeds through 5 images, I guess additional image sizes
   are already included for each of the 5 images???). What is additionally disappointing,
   I can’t abort optimization – when I see 1st image giving an error and I already
   know next ones will do the same.
 * I’m using https and this snippet in functions.php if this changes anything:
 * // Fix media gallery not displaying in media library grid view and woocommerce
   product page edit / product list.
    add_filter( ‘wp_image_editors’, ‘change_graphic_lib’);
   function change_graphic_lib($array) { return array( ‘WP_Image_Editor_GD’, ‘WP_Image_Editor_Imagick’);}
 * Regards
 * [https://wordpress.org/plugins/imagify/](https://wordpress.org/plugins/imagify/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [WP Media](https://wordpress.org/support/users/wp_media/)
 * (@wp_media)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/unknown-error-occurred-1/#post-7190438)
 * Hi,
 * We had some servers issues during a couple of hours.
 * Everything is back at the normal 🙂

Viewing 1 replies (of 1 total)

The topic ‘Unknown error occurred’ is closed to new replies.

 * ![](https://ps.w.org/imagify/assets/icon-256x256.gif?rev=3452959)
 * [Imagify Image Optimization: Optimize Images | Compress & Convert to WebP/AVIF](https://wordpress.org/plugins/imagify/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/imagify/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/imagify/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/imagify/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/imagify/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [WP Media](https://wordpress.org/support/users/wp_media/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/unknown-error-occurred-1/#post-7190438)
 * Status: resolved