Support » Plugin: Shift8 CDN » Unknown Error Detected, Test URL before enabling :

  • Resolved John Kim

    (@johnyhkim)


    Dear support,
    we have Shift8 CDN installed and used it for a while. All of the sudden, it indicates unknown error in testing under Core Setting. And we can’t purge cache. Below is the debug info. Thank you so much !

    Shift8 CDN Debug Info
    WordPress Version: 5.7
    Current WordPress Theme: Virtue version 3.4.4
    Theme Author: Kadence WP - https://kadencewp.com/
    Theme URI: https://kadencewp.com/product/virtue-free-theme/
    PHP Version: 7.4.11
    Active Plugins:
    
    Antispam Bee (2.9.4)
    Asset CleanUp: Page Speed Booster (1.3.7.6)
    Classic Editor (1.6)
    Duplicate Page (4.3)
    Kadence Blocks – Gutenberg Blocks for Page Builder Features (1.10.5)
    McAfee SECURE (1.9.1)
    Ninja Forms (3.5.1)
    Plugins Garbage Collector (Database Cleanup) (0.12)
    Product GTIN (EAN, UPC, ISBN) for WooCommerce (1.1.1)
    Rank Math SEO (1.0.59.1)
    Really Simple SSL (4.0.11)
    Redirection (5.0.1)
    Shift8 CDN (1.53)
    ShiftNav - Responsive Mobile Menu (1.7.0.1)
    Simple Social Buttons (3.2.1)
    Site Kit by Google (1.27.0)
    SiteOrigin CSS (1.2.13)
    Smush (3.8.3)
    Stripe For WooCommerce (3.2.14)
    The Paste (1.0.7)
    Virtue/Ascend/Pinnacle Toolkit (4.9.6)
    WooCommerce (5.1.0)
    WooCommerce PayPal Checkout Gateway (2.1.1)
    WP-Optimize - Clean, Compress, Cache (3.1.8)
    WP Rocket (3.8.6)
    Yoast SEO (15.9.2)

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author shift8

    (@shift8)

    Hello!

    Looks like the site , in our dashboard , was deleted and re-created on March 10th. Can you confirm you are using the most current API key and CDN Prefix (and the exact cut/paste of site url)?

    I would say try that first or at least confirm its identical with whats on our dashboard site.

    Thanks

    Plugin Author shift8

    (@shift8)

    Closing this issue – feel free to respond if you have more info. I’m always here to help!

Viewing 2 replies - 1 through 2 (of 2 total)
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