Title: Unknown error Last modified: August 30, 2016 --- # Unknown error * Resolved [Agarimoo](https://wordpress.org/support/users/agarimoo/) * (@agarimoo) * [10 years, 10 months ago](https://wordpress.org/support/topic/unknown-error-8/) * Hi, I’ve installed chimpmate and when I try to sign up to check everything works fine, I get an “unknown error”. I’ve disabled all required fields for this list on my mailchimp account (except email, cause I can’t) but nothing’s changed. I don’t know how to fix this. * The url is [http://drlivinghome.com](http://drlivinghome.com) * Thanks * [https://wordpress.org/plugins/chimpmate/](https://wordpress.org/plugins/chimpmate/) Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/unknown-error-8/page/2/?output_format=md) [→](https://wordpress.org/support/topic/unknown-error-8/page/2/?output_format=md) * Plugin Author [Voltroid](https://wordpress.org/support/users/voltroid/) * (@voltroid) * [10 years, 10 months ago](https://wordpress.org/support/topic/unknown-error-8/#post-6268961) * Hi Agarimoo, * Please enable one of the features (lightbox, slider etc.) so that we can check the issue. * Thank you, Your friends at Voltroid * Thread Starter [Agarimoo](https://wordpress.org/support/users/agarimoo/) * (@agarimoo) * [10 years, 10 months ago](https://wordpress.org/support/topic/unknown-error-8/#post-6269005) * Hi, I’ve enbaled lightbox. It will appear after 15 seconds. * Many thanks * Plugin Author [Voltroid](https://wordpress.org/support/users/voltroid/) * (@voltroid) * [10 years, 10 months ago](https://wordpress.org/support/topic/unknown-error-8/#post-6269014) * Hi Agarimoo, * Well, I don’t actually see it enabled, the JS codes shows the lightbox is off. I can see the option for the 15 seconds delay though. * Thank you, Your friends at Voltroid * Thread Starter [Agarimoo](https://wordpress.org/support/users/agarimoo/) * (@agarimoo) * [10 years, 9 months ago](https://wordpress.org/support/topic/unknown-error-8/#post-6269035) * Hi, Yeah, I had complaints from the users so after two days I had to disable it again. Now that my blog is “on holidays” I can leave it enabled for you to check what’s going wrong. * Thank you * Plugin Author [Voltroid](https://wordpress.org/support/users/voltroid/) * (@voltroid) * [10 years, 9 months ago](https://wordpress.org/support/topic/unknown-error-8/#post-6269037) * Hi Agarimoo, * Please see that if you have saved the API key, loaded the lists, select the required list and groups, and then hit ‘Update Options’ button. * Thank you, Your friends at Voltroid * Thread Starter [Agarimoo](https://wordpress.org/support/users/agarimoo/) * (@agarimoo) * [10 years, 9 months ago](https://wordpress.org/support/topic/unknown-error-8/#post-6269039) * Hello again, * I checked all the things you told me and the groups were missing, I guess that’s why it wasn’t working. * Thank you so much for your help! Maria * Plugin Author [Voltroid](https://wordpress.org/support/users/voltroid/) * (@voltroid) * [10 years, 9 months ago](https://wordpress.org/support/topic/unknown-error-8/#post-6269040) * Hi Agarimoo, * Love that word 🙂 Thank You. Don’t forget to Rate our work Give us a 5 star Rating [here](https://wordpress.org/support/view/plugin-reviews/chimpmate#postform), it’s 100 times better than thanks 🙂 Keep supporting and encourage us to help improve the plugin. * Thank you for your patience. Your friends at Voltroid * Thread Starter [Agarimoo](https://wordpress.org/support/users/agarimoo/) * (@agarimoo) * [10 years, 8 months ago](https://wordpress.org/support/topic/unknown-error-8/#post-6269044) * Hi, it’s me again. I have the same Unknown error problem again. I load the list but I cannot select any groups so now every time someone tries to sign up and selects one of the groups the error message appears. * What can I do? Thanks * Plugin Author [Voltroid](https://wordpress.org/support/users/voltroid/) * (@voltroid) * [10 years, 8 months ago](https://wordpress.org/support/topic/unknown-error-8/#post-6269045) * Hi Agarimoo, * Can you try selecting your fields, from the edit button against the List selection option? * Thank you for your patience. Your friends at Voltroid * Thread Starter [Agarimoo](https://wordpress.org/support/users/agarimoo/) * (@agarimoo) * [10 years, 8 months ago](https://wordpress.org/support/topic/unknown-error-8/#post-6269046) * I click on the edit button and see three different fields (the same 3 fields my form has). I don’t know how to select them, they are already there. I’ve tried making them “Required” but it doesn’t work :/ * Plugin Author [Voltroid](https://wordpress.org/support/users/voltroid/) * (@voltroid) * [10 years, 8 months ago](https://wordpress.org/support/topic/unknown-error-8/#post-6269047) * Hi Agarimoo, * We are unsure what the issue is. Did you try delete those fields and Add them again? If that doesn’t work, provide your email for further communication. * Thank you for your patience. Your friends at Voltroid * Thread Starter [Agarimoo](https://wordpress.org/support/users/agarimoo/) * (@agarimoo) * [10 years, 8 months ago](https://wordpress.org/support/topic/unknown-error-8/#post-6269048) * Yeah, tried that and worked. Thank you once again * Plugin Author [Voltroid](https://wordpress.org/support/users/voltroid/) * (@voltroid) * [10 years, 8 months ago](https://wordpress.org/support/topic/unknown-error-8/#post-6269050) * Hi Agarimoo, * Great!! 🙂 Please let us know if there is an issue. * Thank you for your patience. Your friends at Voltroid * [Harbor Carpet Cleaning](https://wordpress.org/support/users/seahawknationblog/) * (@seahawknationblog) * [10 years, 6 months ago](https://wordpress.org/support/topic/unknown-error-8/#post-6269065) * I could sure use some help, using lightbox, API installed and i see lists but everytime someone tries to sign up nothing happen except error occured? * You have to click on a post for lightbox to pop up * [http://seahawknationblog.com](http://seahawknationblog.com) * Help would be greatly appreciated! * [Harbor Carpet Cleaning](https://wordpress.org/support/users/seahawknationblog/) * (@seahawknationblog) * [10 years, 6 months ago](https://wordpress.org/support/topic/unknown-error-8/#post-6269066) * Voltroid any ideas? Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/unknown-error-8/page/2/?output_format=md) [→](https://wordpress.org/support/topic/unknown-error-8/page/2/?output_format=md) The topic ‘Unknown error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/chimpmate_798093.svg) * [ChimpMate - WordPress MailChimp Assistant](https://wordpress.org/plugins/chimpmate/) * [Frequently Asked Questions](https://wordpress.org/plugins/chimpmate/#faq) * [Support Threads](https://wordpress.org/support/plugin/chimpmate/) * [Active Topics](https://wordpress.org/support/plugin/chimpmate/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/chimpmate/unresolved/) * [Reviews](https://wordpress.org/support/plugin/chimpmate/reviews/) ## Tags * [unknown error](https://wordpress.org/support/topic-tag/unknown-error/) * 18 replies * 3 participants * Last reply from: [Harbor Carpet Cleaning](https://wordpress.org/support/users/seahawknationblog/) * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/unknown-error-8/page/2/#post-6269069) * Status: resolved