Title: Unknown Error
Last modified: May 10, 2026

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# Unknown Error

 *  [wealthy](https://wordpress.org/support/users/wealthy/)
 * (@wealthy)
 * [5 days, 5 hours ago](https://wordpress.org/support/topic/unknown-error-63/)
 * I am often getting Unknown Error has occurred when trying to log in with the 
   mobile app
   What could be causing thisYes now and then I can get in but very few
   timesAnd yes I have been to the App and cleared cache etc etc

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [olektidio](https://wordpress.org/support/users/olektidio/)
 * (@olektidio)
 * [4 days, 14 hours ago](https://wordpress.org/support/topic/unknown-error-63/#post-18904797)
 * Hello, I’m sorry to hear this! Please share the screenshot of the error and the
   exact device you’re using, brand and model.
 * It may help us verify the case. Thank you for the cooperation!
 *  Thread Starter [wealthy](https://wordpress.org/support/users/wealthy/)
 * (@wealthy)
 * [3 days, 19 hours ago](https://wordpress.org/support/topic/unknown-error-63/#post-18905525)
 * 
   Its a samsung S25
 * ![](https://wordpress.org/6ee9a80e-c449-4f1a-8742-9e8d4d85edd1)
 *  Plugin Support [olektidio](https://wordpress.org/support/users/olektidio/)
 * (@olektidio)
 * [14 hours, 32 minutes ago](https://wordpress.org/support/topic/unknown-error-63/#post-18909037)
 * Thank you for the update. Would you mind sending the screenshot of the error 
   to our support for further assistance? Also, you can try to reinstall the app
   in the meantime, thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 3 replies
 * 2 participants
 * Last reply from: [olektidio](https://wordpress.org/support/users/olektidio/)
 * Last activity: [14 hours, 32 minutes ago](https://wordpress.org/support/topic/unknown-error-63/#post-18909037)
 * Status: not resolved