Title: unknown connection problem Last modified: January 9, 2022 --- # unknown connection problem * Resolved [muhammed782](https://wordpress.org/support/users/muhammed782/) * (@muhammed782) * [4 years, 4 months ago](https://wordpress.org/support/topic/unknown-connection-problem/) * hello, * [https://i.snipboard.io/sBhjTq.jpg](https://i.snipboard.io/sBhjTq.jpg) * When I install the plugin, it returns a successful result. but the information is not coming to the panel as seen in the photo. it also does not work in pixel setups. This is the only error I get in the log.: * 01-09-2022 @ 00:22:13 – Response code: 400 message: Bad Request I disabled the security plugins and tried again, but the result did not change. I didn’t do anything more because I didn’t fully understand the problem.` * woocommerce status: * ``` ### WordPress Environment ### WordPress address (URL): https://www.beyraha.com Site address (URL): https://www.beyraha.com WC Version: 6.0.0 REST API Version: ✔ 6.0.0 WC Blocks Version: ✔ 6.3.3 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 2.9.4 Log Directory Writable: ✔ WP Version: 5.8.3 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ✔ Language: tr_TR External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.27 PHP Post Max Size: 800 MB PHP Time Limit: 600 PHP Max Input Vars: 10000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.2.41-MariaDB-cll-lve Max Upload Size: 800 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.0.0 WC Database Prefix: wp5u_ Toplam veritabanı boyutu: 34.78MB Veritabanı veri boyutu: 32.59MB Veritabanı indis boyutu: 2.19MB wp5u_woocommerce_sessions: Veriler: 0.03 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_woocommerce_api_keys: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_woocommerce_attribute_taxonomies: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_woocommerce_downloadable_product_permissions: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_woocommerce_order_items: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_woocommerce_order_itemmeta: Veriler: 0.03 MB + Dizin: 0.03 MB + Motor MyISAM wp5u_woocommerce_tax_rates: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_woocommerce_tax_rate_locations: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_woocommerce_shipping_zones: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_woocommerce_shipping_zone_locations: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_woocommerce_shipping_zone_methods: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor 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Motor MyISAM wp5u_wfissues: Veriler: 0.03 MB + Dizin: 0.01 MB + Motor MyISAM wp5u_wfknownfilelist: Veriler: 1.73 MB + Dizin: 0.20 MB + Motor MyISAM wp5u_wflivetraffichuman: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_wflocs: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_wflogins: Veriler: 0.01 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_wfls_2fa_secrets: Veriler: 0.02 MB + Dizin: 0.02 MB + Motor InnoDB wp5u_wfls_settings: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB wp5u_wfnotifications: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_wfpendingissues: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_wfreversecache: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_wfsnipcache: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_wfstatus: Veriler: 0.10 MB + Dizin: 0.05 MB + Motor MyISAM wp5u_wftrafficrates: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_wpforms_tasks_meta: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_wpmailsmtp_debug_events: Veriler: 0.02 MB + Dizin: 0.00 MB + Motor InnoDB wp5u_wpmailsmtp_tasks_meta: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_wppb: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_wpr_rucss_resources: Veriler: 3.31 MB + Dizin: 0.04 MB + Motor MyISAM wp5u_wpr_rucss_used_css: Veriler: 10.06 MB + Dizin: 0.01 MB + Motor MyISAM wp5u_yith_wcwl: Veriler: 0.00 MB + Dizin: 0.00 MB + Motor MyISAM wp5u_yith_wcwl_lists: Veriler: 0.00 MB + Dizin: 0.01 MB + Motor MyISAM ### Post Type Counts ### attachment: 191 custom_css: 3 customize_changeset: 57 elementor_library: 5 fpf_fields: 1 mc4wp-form: 1 nav_menu_item: 22 page: 24 post: 1 product: 22 product_variation: 120 revision: 240 shop_coupon: 1 shop_order: 29 size-chart: 11 wapf_product: 2 watermark: 1 wcpa_pt_forms: 1 wpcf7_contact_form: 5 xlwcty_thankyou: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (34) ### Advanced Product Fields for WooCommerce: (StudioWombat) – 1.4.3 Contact Form 7: (Takayuki Miyoshi) – 5.4.2 Dokan: (weDevs) – 3.2.12 Elementor Pro: (Elementor.com) – 3.5.2 Elementor: (Elementor.com) – 3.4.4 Envato Market: (Envato) – 2.0.6 WooCommerce için Facebook: (Facebook) – 2.6.8 Hunk Companion: (ThemeHunk) – 1.5.2 iyzico WooCommerce: (iyzico) – 3.1.1 Kirki Customizer Framework: (David Vongries) – 3.1.9 Lead Form Builder: (ThemeHunk) – 1.6.0 Loco Translate: (Tim Whitlock) – 2.5.3 MC4WP: Mailchimp for WordPress: (ibericode) – 4.8.6 Martfury Addons: (DrFuri) – 2.4.1 Meta Box: (MetaBox.io) – 5.4.7 PW WooCommerce Bulk Edit: (Pimwick LLC) – 2.93 Slider Revolution: (ThemePunch) – 6.5.7 Robin image optimizer: (Creative Motion ) – 1.5.6 Rank Math SEO: (Rank Math) – 1.0.77.1 UpdraftPlus - Backup/Restore: (UpdraftPlus.Com DavidAnderson) – 1.16.69 WooCommerce Variation Swatches Pro: (Drfuri) – 1.0.7 weMail - Email Marketing Simplified With WordPress: (weDevs) – 1.6.1 Woo Product Category Discount: (WooExtend) – 4.2 NextMove Lite - Thank You Page for WooCommerce: (XLPlugins) – 2.15.0 WooCommerce Conversion Tracking: (weDevs) – 2.0.8 WooCommerce Deals: (Drfuri) – 1.0.9 WooCommerce Google Analytics Integration: (WooCommerce) – 1.5.5 WooCommerce Shipping & Tax: (WooCommerce) – 1.25.20 WooCommerce: (Automattic) – 6.0.0 WP Mail SMTP: (WPForms) – 3.2.1 WP Popup Builder: (ThemeHunk) – 1.2.3 WP Rocket: (WP Media) – 3.10.5.1 WPForms Lite: (WPForms) – 1.7.1.2 YITH WooCommerce Wishlist: (YITH) – 3.1.0 ### Inactive Plugins (3) ### LiteSpeed Cache: (LiteSpeed Technologies) – 4.4.5 Wordfence Security: (Wordfence) – 7.5.7 YITH WooCommerce Compare: (YITH) – 2.5.4.1 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (1) ### Elementor Safe Mode: (Elementor.com) – 1.0.0 ### Settings ### API Enabled: – Force SSL: – Currency: TRY (₺) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Mağaza giriş sayfası: #6 - /magaza/ Sepet sayfası: #7 - /sepet/ Ödeme sayfası: #8 - /odeme/ Hesabım sayfası: #9 - /hesabim/ Şartlar ve koşullar: ❌ Sayfa ayarlanmamış ### Theme ### Name: Martfury Version: 2.7.6 Author URL: http://demo2.drfuri.com Child Theme: ❌ – WooCommerce'i kendinizin oluşturmadığı ana bir temada düzenliyorsanız yardımcı bir tema kullanmanızı öneririz. Bkz.: Nasıl yardımcı tema oluşturulur? WooCommerce Support: ✔ ### Templates ### Overrides: martfury/woocommerce/cart/cart-shipping.php martfury/woocommerce/cart/cart-totals.php martfury/woocommerce/cart/cart.php martfury/woocommerce/cart/mini-cart.php martfury/woocommerce/checkout/form-checkout.php martfury/woocommerce/checkout/form-coupon.php martfury/woocommerce/checkout/form-login.php martfury/woocommerce/checkout/terms.php martfury/woocommerce/content-product.php martfury/woocommerce/content-single-product.php martfury/woocommerce/content-widget-product.php martfury/woocommerce/global/form-login.php martfury/woocommerce/global/quantity-input.php martfury/woocommerce/global/wrapper-end.php martfury/woocommerce/global/wrapper-start.php martfury/woocommerce/loop/add-to-cart.php martfury/woocommerce/loop/orderby.php martfury/woocommerce/loop/pagination.php martfury/woocommerce/myaccount/form-login.php martfury/woocommerce/myaccount/form-lost-password.php martfury/woocommerce/myaccount/my-address.php martfury/woocommerce/single-product/add-to-cart/external.php martfury/woocommerce/single-product/add-to-cart/simple.php martfury/woocommerce/single-product/add-to-cart/variable.php martfury/woocommerce/single-product/meta.php martfury/woocommerce/single-product/product-image.php martfury/woocommerce/single-product/product-thumbnails.php martfury/woocommerce/single-product/rating.php martfury/woocommerce/single-product/related.php martfury/woocommerce/single-product/review-meta.php martfury/woocommerce/single-product/stock.php martfury/woocommerce/single-product/tabs/tabs.php martfury/woocommerce/single-product/up-sells.php martfury/woocommerce/single-product-reviews.php ### Action Scheduler ### Complete: 940 Oldest: 2022-01-02 22:52:47 +0000 Newest: 2022-01-09 20:23:44 +0000 Pending: 5 Oldest: 2022-01-10 01:18:56 +0000 Newest: 2022-01-16 13:21:26 +0000 ### Status report information ### Generated at: 2022-01-09 20:49:55 +00:00 ``` - This topic was modified 4 years, 4 months ago by [muhammed782](https://wordpress.org/support/users/muhammed782/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Funknown-connection-problem%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * [Sandip Mondal – a11n](https://wordpress.org/support/users/sandipmondal/) * (@sandipmondal) * [4 years, 4 months ago](https://wordpress.org/support/topic/unknown-connection-problem/#post-15234413) * Hi there, * I understand the pixel and the connection information to the Facebook account is not showing up on the dashboard of **Facebook for WooCommerce** * I see that you have disabled the caching and security plugins but still, the connection information does not show up. Hmm, that’s weird. * Can you please switch the language of your website from Turkish to English and then [disconnect and reconnect](https://woocommerce.com/document/facebook-for-woocommerce-how-to-re-connect/) your Facebook account? * After reconnecting, you can use [Pixel helper](https://chrome.google.com/webstore/detail/facebook-pixel-helper/fdgfkebogiimcoedlicjlajpkdmockpc/related?hl=en) extension to confirm if the Facebook pixel is working on the site. * Let us know how it goes! * Thread Starter [muhammed782](https://wordpress.org/support/users/muhammed782/) * (@muhammed782) * [4 years, 4 months ago](https://wordpress.org/support/topic/unknown-connection-problem/#post-15234908) * thank you, problem solved. Can I re-enable security and cache plugins? * [Sandip Mondal – a11n](https://wordpress.org/support/users/sandipmondal/) * (@sandipmondal) * [4 years, 4 months ago](https://wordpress.org/support/topic/unknown-connection-problem/#post-15235652) * Hi there, * > thank you, problem solved. * Glad to know the problem is now resolved! * > Can I re-enable security and cache plugins? * [This section of the documentation explains](https://woocommerce.com/document/facebook-for-woocommerce/#some-events-are-not-triggering-with-caching-plugins-breeze-sg-optimizer-asset-cleanup-etc-how-can-i-fix-this) that some caching plugins have some optimization settings that cause a conflict with the pixel tracking code which results in the event not being triggered. * Considering the above, I would recommend keeping the caching plugins deactivated so that they do not cause any issues in the future. * I hope this helps! 😄 - This reply was modified 4 years, 4 months ago by [Sandip Mondal - a11n](https://wordpress.org/support/users/sandipmondal/). Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘unknown connection problem’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 3 replies * 2 participants * Last reply from: [Sandip Mondal – a11n](https://wordpress.org/support/users/sandipmondal/) * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/unknown-connection-problem/#post-15235652) * Status: resolved