• Resolved kaizen

    (@vih25)


    I uninstalled the plugin because don’t want to scroll down my header. But after that, there’s a mark on my homepage blocking the text. Please help me fix this. Thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • The sticky menu conflicts with Woocomerce product page ie the menu & the product page details overlap each other & both are illegible. I de-activated the plugin & then also deleted it from my site but the sticky menu is still showing in the product page ( only in product page despite deactivating & removing the plugin. I am stuck with a ugly header in the product page; pls help urgently

    Page link >>

    https://onlyfoods.in/product/chicken-rice-bowl/

    Thread Starter kaizen

    (@vih25)

    hi admin. Can you please help.

    Plugin Support karinapremio

    (@karinapremio)

    Hey @vih25 ,

    Thanks for your comment and I’m so sorry to hear! I just checked the link you sent but it says ”Site not found”. Can you please try clearing your cache as it’s unlikely that after you uninstall and delete the plug-in, it keeps showing on your site? You can also email me at karina@premio.io with the correct link to your site so we can check immediately.

    @timus05 , I believe we’re in touch via mail already and the issue has been resolved! πŸ™‚

    Thread Starter kaizen

    (@vih25)

    You didn’t respond until 1 week later when I gave a review πŸ™‚

    Plugin Support karinapremio

    (@karinapremio)

    @vih25 , I apologise for this inconvenience, but our support is by email and Facebook Messenger only, and not in the WP Forum πŸ™
    Nevertheless, I believe this review is not accurate, as by email you clearly stated the issue was coming from your Astra theme which you discovered subsequently.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Uninstalled the plugin, left a mark in homepage’ is closed to new replies.