Uninstall Plug-In

  • Resolved lapsustraxx

    (@lapsustraxx)


    4 years, 1 month ago

    Good afternoon,
    Recently the current version of my plug-in doesn’t send out e-mails anymore, even if in the log everything seems to be fine:

    2020-03-03 20:01:27: [SUCCESS] Received IPN. Processing payment ...
2020-03-03 20:01:27: [SUCCESS] Sending buyer notification email.
2020-03-03 20:01:27: [SUCCESS] Buyer email notification sent to: MY_REAL_EMAIL_ADDRESS :-). From email address value used: Test <sales@your-domain.com>
2020-03-03 20:01:27: [SUCCESS] Sending seller notification email.
2020-03-03 20:01:27: [SUCCESS] Seller email notification sent to: MY_REAL_EMAIL_ADDRESS :-)
2020-03-03 20:01:27: [SUCCESS] Payment processing completed

    I am quite sure that something went bad in my own configuration. Therefore I wanted to install the plug-in from scratch but I see that the DB tables are not automatically deleted by simply removing the plug-in. Can you please tell me what tables do I need to manually erase in order to be able to reinstall WP Express Checkout in a clean way?

    Thank you.

    Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    4 years, 1 month ago

    Hi,

    Recently the current version of my plug-in doesn’t send out e-mails anymore, even if in the log everything seems to be fine:

    Can we try something first before you go down that road. First disable all other plugins except ours, then carry out a test? Let me know what happens.

    Thank you

    Plugin Author mra13

    (@mra13)

    4 years, 1 month ago

    This issue is not related to the plugin. This plugin is successfully processing the payment and executing the email sending code. So this will be more of an issue with email delivery. So the emails sent from your server is not getting to the inbox of the recipient. Many things can affect this (most likely the mail-server is blocking that email).

    Using an SMTP plugin like the following is a good way to improve email delivery from your server:
    https://wordpress.org/plugins/easy-wp-smtp/

    Thread Starter lapsustraxx

    (@lapsustraxx)

    4 years, 1 month ago

    Hi mra13,
    I was thinking the same when I opened this thread. However, in my WordPress installation I could verify the following behavior (by using the PayPal sandbox mode of your plug-in in private browsing):

    1. I tested that the website is able to send an e-mail with another plug-in (such as the Contact form) –> SUCCESS
    2. By having both e-mail flags active in WP Express Checkout settings page (I mean the one to send the confirmation e-mail to the Buyer and the other one to send the notification to the Seller) the e-mail to the Seller is not sent after a purchase.
    3. If I buy another test product where in the settings only the flag to send the e-mail to the Seller is checked (and the one to notify the Buyer is not flagged), then the e-mail arrives

    It is really a strange behavior. Furthermore, I have verified the same into another WordPress site I have and all e-mails are properly sent, so no issue at all.

    Based on this I wanted to ask you how can I completely uninstall WP Express Checkout together with the DB entries it creates in order to reconfigure everything new from scratch.

    Thank you.

    Kind regards
    lapsustraxx

    • This reply was modified 4 years, 1 month ago by lapsustraxx.
    • This reply was modified 4 years, 1 month ago by lapsustraxx.
    Plugin Author mra13

    (@mra13)

    4 years, 1 month ago

    Normally you would just go to the settings menu and enter new values. That will override any old values. So whatever you see in settings right now is what the configuration is. There is nothing else hidden there that need to be reset.

    We will try to add an option to reset the data by clicking a button inside the plugin.

    Thread Starter lapsustraxx

    (@lapsustraxx)

    4 years, 1 month ago

    Thank you, it’s fine for me. You can close this thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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