Title: uninstall issue
Last modified: February 5, 2022

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# uninstall issue

 *  Resolved [fabricationcrafts](https://wordpress.org/support/users/fabricationcrafts/)
 * (@fabricationcrafts)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/uninstall-issue-3/)
 * The plugin is not for us and doesn’t do what we need it to, however we can’t 
   fully uninstall it.
    There are still tables left in our database, which we can
   remove manually but one doesn’t have a remove option and is causing us huge database
   issues.
 * We have had to reinstall the plugin to stop our site crashing because of this
 * This is the table concerned, it also shows differently when the plugin is active
   but is clearly part of the bookly system, even though it doesn’t state it as 
   the one below does
 * otecd_bookly_staff_preference_orders 0 16.00 KB 32.00 KB InnoDB 0 bytes
 * This is how a removable table shows
 * otecd_bookly_staff_schedule_items
    Known plugins that use this table name: bookly-
   responsive-appointment-booking-tool [inactive] 0 16.00 KB 16.00 KB InnoDB 0 bytes

Viewing 1 replies (of 1 total)

 *  Plugin Support [booklysupport](https://wordpress.org/support/users/booklysupport/)
 * (@booklysupport)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/uninstall-issue-3/#post-15336314)
 * Hello, I’m afraid the issue you’ve raised requires personalized support which
   will involve in-depth troubleshooting. 
 * And we’d love to help you here but we can’t. We are restricted from [providing any support](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)
   here. Please follow the link below to create a support ticket directly on our
   site and mention Ticket #173762 so we can look into this matter for you. 
 * [Click Here To Get Bookly Support](https://support.booking-wp-plugin.com/hc/en-us/requests/new)
 * This includes any pre-sales topics as well. I am sure we will have no problem
   supporting you on our own site. Many thanks!

Viewing 1 replies (of 1 total)

The topic ‘uninstall issue’ is closed to new replies.

 * ![](https://ps.w.org/bookly-responsive-appointment-booking-tool/assets/icon-256x256.
   png?rev=2847809)
 * [Online Scheduling and Appointment Booking System – Bookly](https://wordpress.org/plugins/bookly-responsive-appointment-booking-tool/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/bookly-responsive-appointment-booking-tool/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/bookly-responsive-appointment-booking-tool/)
 * [Active Topics](https://wordpress.org/support/plugin/bookly-responsive-appointment-booking-tool/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/bookly-responsive-appointment-booking-tool/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/bookly-responsive-appointment-booking-tool/reviews/)

## Tags

 * [database](https://wordpress.org/support/topic-tag/database/)

 * 1 reply
 * 2 participants
 * Last reply from: [booklysupport](https://wordpress.org/support/users/booklysupport/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/uninstall-issue-3/#post-15336314)
 * Status: resolved