Support » Plugin: Braintree for WooCommerce Payment Gateway » Uninstall and completely remove plugin data

  • Resolved sorinciupitu

    (@sorinciupitu)


    Hello,

    I try to reconnect my braintree account and I can’t because after reinstalling the plugin, it keeps the previous login attempts. I would like to know how I can permanently delete the plugin so that I can later install it from scratch. I tried disabling and deleting, but it doesn’t work. I think there is something left in the database…

    Please help me!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor SkyVerge

    (@skyverge)

    Hi @sorinciupitu,

    Thanks for reaching out. Happy to help you with this!

    When you say “it keeps the previous login attempts”, would you please tell me a little bit more about what is happening here? Are you wanting to connect to a different Braintree account, or reconnect your site to the same account?

    If you’re comfortable changing values in your database, you could also search for the “woocommerce_braintree_credit_card_settings” and “woocommerce_braintree_paypal_settings” keys in your wp_options table and remove those rows. **Please make sure you know how to do this safely, as doing it incorrectly could break your site!**

    Would you please let me know how you’d like to proceed?

    Thanks!

    Marcus
    SkyVerge

    • This reply was modified 1 year, 10 months ago by SkyVerge. Reason: highlight importance of not breaking site by editing db directly
    Thread Starter sorinciupitu

    (@sorinciupitu)

    Hi @skyverge

    Thank you for your reply.
    I want to reconect the plugin with my Braintree account. Since they removed API option to connect, I must only connect with the black button “Connect with Braintree”, but I can`t because every time when I open the plugin setup it shows me another settings. I deleted “woocommerce_braintree_paypal_settings” keys but with no success.

    Plugin Contributor SkyVerge

    (@skyverge)

    Hi @sorinciupitu,

    Thank you for taking the time to give that a try. I see that you are attempting to reconnect with the black “Connect with Braintree” button. This was actually removed in favor of API keys, recently.

    Would you please make sure that you have the latest version of the plugin installed (2.3.11) and follow these installation instructions?

    Thanks!

    Marcus
    SkyVerge

Viewing 3 replies - 1 through 3 (of 3 total)
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