Title: uninstall Last modified: August 30, 2016 --- # uninstall * Resolved [smith234](https://wordpress.org/support/users/smith234/) * (@smith234) * [10 years, 10 months ago](https://wordpress.org/support/topic/uninstall-24/) * How do I uninstall the program. I remove it and the whole site goes down. I just get a white page on the main page and wp-admin. I have to go into wordpress.com to active it to pull the site up. Is there no way to remove this plugin after it’s installed? * [https://wordpress.org/plugins/easy-digital-downloads/](https://wordpress.org/plugins/easy-digital-downloads/) Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/uninstall-24/page/2/?output_format=md) [→](https://wordpress.org/support/topic/uninstall-24/page/2/?output_format=md) * Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/) * (@mordauk) * [10 years, 10 months ago](https://wordpress.org/support/topic/uninstall-24/#post-6288699) * Make sure you deactivate all add-ons you have installed before trying to deactivate Easy Digital Downloads, just in case there is one mis-behaving. * In Downloads > Settings > General, there is an option to delete all data when the plugin is deleted. Check that and then deactivate and delete from the Plugins page. * Thread Starter [smith234](https://wordpress.org/support/users/smith234/) * (@smith234) * [10 years, 10 months ago](https://wordpress.org/support/topic/uninstall-24/#post-6288700) * It will not work, pulls up a blank page. * Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/) * (@mordauk) * [10 years, 10 months ago](https://wordpress.org/support/topic/uninstall-24/#post-6288701) * Enable WP_DEBUG and see if it displays an error message of some kind: [https://codex.wordpress.org/WP_DEBUG](https://codex.wordpress.org/WP_DEBUG) * Thread Starter [smith234](https://wordpress.org/support/users/smith234/) * (@smith234) * [10 years, 10 months ago](https://wordpress.org/support/topic/uninstall-24/#post-6288702) * revivalishere.org * Thread Starter [smith234](https://wordpress.org/support/users/smith234/) * (@smith234) * [10 years, 10 months ago](https://wordpress.org/support/topic/uninstall-24/#post-6288703) * I don’t know how to do that sorry, I tried the debug but I don’t know how to read it. * Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/) * (@mordauk) * [10 years, 10 months ago](https://wordpress.org/support/topic/uninstall-24/#post-6288705) * See this [https://codex.wordpress.org/Editing_wp-config.php](https://codex.wordpress.org/Editing_wp-config.php) * Thread Starter [smith234](https://wordpress.org/support/users/smith234/) * (@smith234) * [10 years, 10 months ago](https://wordpress.org/support/topic/uninstall-24/#post-6288707) * I know how to do that. I don’t know how to do the debug. I don’t know where I would even see the debug log * Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/) * (@mordauk) * [10 years, 10 months ago](https://wordpress.org/support/topic/uninstall-24/#post-6288709) * Please read the guide I sent you first time 🙂 * All you have to do is add this to your wp-config.php file: `define( 'WP_DEBUG', true );` * Once you’ve done that, uninstall again. It should show an error message on the screen. * Thread Starter [smith234](https://wordpress.org/support/users/smith234/) * (@smith234) * [10 years, 10 months ago](https://wordpress.org/support/topic/uninstall-24/#post-6288710) * Doesn’t show any messages that I see, sorry. * Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/) * (@mordauk) * [10 years, 10 months ago](https://wordpress.org/support/topic/uninstall-24/#post-6288711) * Go to Downloads > Tools > System Info and paste the contents here? * Thread Starter [smith234](https://wordpress.org/support/users/smith234/) * (@smith234) * [10 years, 10 months ago](https://wordpress.org/support/topic/uninstall-24/#post-6288712) * No in this forum, that is private info, I can message you or email you that info. sorry. * Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/) * (@mordauk) * [10 years, 10 months ago](https://wordpress.org/support/topic/uninstall-24/#post-6288713) * Open a private ticket then: [https://easydigitaldownloads.com/support](https://easydigitaldownloads.com/support) * Note, the only remotely private piece of information is the URL. * Thread Starter [smith234](https://wordpress.org/support/users/smith234/) * (@smith234) * [10 years, 10 months ago](https://wordpress.org/support/topic/uninstall-24/#post-6288714) * I have already openned one I never got a reply. * Moderator [Pippin Williamson](https://wordpress.org/support/users/mordauk/) * (@mordauk) * [10 years, 10 months ago](https://wordpress.org/support/topic/uninstall-24/#post-6288719) * I see your ticket. You opened it today. You just need to be patient 🙂 * Please allow at least 24 hours for response times (usually it’s much shorter than that). I will go ahead and hop over to it, but do please be patient in the future. Thanks! * Thread Starter [smith234](https://wordpress.org/support/users/smith234/) * (@smith234) * [10 years, 10 months ago](https://wordpress.org/support/topic/uninstall-24/#post-6288923) * It turned out it was a hhvm issue and not a plugin. It turns out for some odd reason the site will not run in hhvm without edd on. lol Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/uninstall-24/page/2/?output_format=md) [→](https://wordpress.org/support/topic/uninstall-24/page/2/?output_format=md) The topic ‘uninstall’ is closed to new replies. * ![](https://ps.w.org/easy-digital-downloads/assets/icon.svg?rev=3455837) * [Easy Digital Downloads – eCommerce Payments and Subscriptions made easy](https://wordpress.org/plugins/easy-digital-downloads/) * [Frequently Asked Questions](https://wordpress.org/plugins/easy-digital-downloads/#faq) * [Support Threads](https://wordpress.org/support/plugin/easy-digital-downloads/) * [Active Topics](https://wordpress.org/support/plugin/easy-digital-downloads/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/easy-digital-downloads/unresolved/) * [Reviews](https://wordpress.org/support/plugin/easy-digital-downloads/reviews/) * 16 replies * 2 participants * Last reply from: [Pippin Williamson](https://wordpress.org/support/users/mordauk/) * Last activity: [10 years, 10 months ago](https://wordpress.org/support/topic/uninstall-24/page/2/#post-6288936) * Status: resolved