Unified / Yet Disconnected Experience

While the concept is ideal, settings and experience are disconnected. Plugin does not follow any tailoring of the experience within 3CX admin panel. Desktop opens chat by default and mobile remains with icon only(desired on both).

Have tried this multiple times over a couple years, would like this to be unified with our phones. However without a predictable end user experience, it’s not an option – would appreciate a dedicated focus on making this a beautiful experience.