Support » Plugin: Strong Testimonials » Unicorn! A Developer who has Customer Service Skills.

  • I’ve been in this business a very long time. I’m a designer with some programming knowledge. I’ve worked with programmers of every level; from software designers to machine coders. Programmers are usually great people, but they all do seem to have similar quirks. Customer service is usually not a strong point.

    Yesterday, I emailed Chris from Strong Testimonials a few questions about his FREE plugin. I really had no expectation of a response; and if I did receive a response, I fully expected it to be something along the lines of “read the forum”, or “we don’t provide support for free products”.

    What I received instead was a polite response offering to help. And 4 emails or so later – my problem was solved. It turned out I was making a simple solution difficult – by not fully understanding how this great plugin works. Chris was patient and got me to the solution I needed. I even offered to pay for his time – and he politely declined!

    Both the plugin and especially the customer service are outstanding. Really refreshing in today’s world. Thank you Chris.

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