Unfortunately it doesn’t work

  • ch3252

    (@ch3252)


    1 month, 3 weeks ago

    I realised that I wasn’t receiving any emails from form submissions on my Gutena Forms contact form. I reached out to Gutena support, but didn’t have a reply (yet). I tried a different forms plugin, and it worked properly. So I uninstalled Gutena Forms. A shame, because I like the idea of a light touch plugin, and I customised it easily to look the way I want. But if the Submit button causes contacts to vanish without a trace or warning, that’s a deal breaker.

    • This topic was modified 1 month, 3 weeks ago by ch3252.
Viewing 1 replies (of 1 total)
  • Plugin Support Dhanush

    (@dhanush22)

    1 month, 3 weeks ago

    Hi @ch3252 ,

    Thank you for sharing your feedback. I sincerely apologize for the inconvenience caused and understand how important it is to have a smooth experience with form submissions. Your satisfaction is our top priority, and we take full responsibility for addressing any issues you’ve encountered.

    Regarding email delivery, it’s common for WordPress-based forms to face challenges due to hosting configurations. To address this, I recommend verifying that your hosting provider supports email functionalities or using a plugin like WP Mail SMTP to improve email deliverability. This plugin can help configure proper SMTP settings and ensure reliable email transmission.

    If the issue persists or you feel the provided solution isn’t sufficient, please let me know. Our development team is ready to investigate this further and work towards a prompt resolution. We’re also happy to assist with any customizations to ensure the plugin meets your expectations.

    Thank you for your understanding, and I look forward to hearing from you soon!

    Warm regards,
    Dhanush

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