Support » Plugin: Site Reviews » Unexpected stars on pages

  • Resolved fg63

    (@fg63)


    Hello.

    (Sorry for my english level, I’m french).

    I try to use your plugin but have a problem : on some pages, I can see a rate (2 stars) but have no reviews for this page.

    I think it’s a problem after my tests… But now, I(ve no reviews on the site, absolutly none.

    Can you help me ? Is it a known problem ?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    @fg63

    Please click the “Recalculate Counts” button on the Site Reviews > Tools page.

    This should fix the issue.

    If not, please go to the Documentation page and see the “Contact Support” section.

    fg63

    (@fg63)

    I do this, but does not work… 🙁

    Plugin Author Gemini Labs

    (@geminilabs)

    Please go to the Documentation page and follow the steps in the “Contact Support” section to send a support email with the system info and console log attached.

    Thanks

    fg63

    (@fg63)

    I did it. 😉

    fg63

    (@fg63)

    Thanks to Paul for this solution :

    1. Please go to the Tools page and click the “Recalculate counts” button again
    2. Next, go back to the page and refresh it. The summary should now show only 1 review (1 avis)
    3. Now delete the review I submitted and empty the trash
    4. Refresh the page again. The summary should now show 0 reviews (0 avis)
    5. If the summary still shows a single review, please go back to the Tools page and click the “Recalculate counts” button again.

    😀

    Plugin Author Gemini Labs

    (@geminilabs)

    @fg63

    Since you are using the “Contact Form 7” plugin, try changing the Plugin Style option in the settings to “Plugin: Contact From 7 (v5)” and see if that improves the style of your review submission form.

Viewing 6 replies - 1 through 6 (of 6 total)
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