Title: Unexpected “processing” state
Last modified: December 7, 2023

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# Unexpected “processing” state

 *  Resolved [alan](https://wordpress.org/support/users/f1alan/)
 * (@f1alan)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/unexpected-processing-state/)
 * We use the woocommerce-quotation plugin ([https://woocommercequoteplugin.com/requestforquote/woocommerce-quotation-plugin/](https://woocommercequoteplugin.com/requestforquote/woocommerce-quotation-plugin/))
   and have done for many years. When a user submits a quote, they always go into
   the “request” state, never anything else as we don’t accept payment on the site.
 * This morning we received a “New order” email and the quote is in the “processing”
   state as if it has been paid for. I cannot replicate this having tried different
   browsers and devices.
 * In case it is relevant we upgraded to 8.3.1 yesterday from 8.2.2. We have had
   quotes from other users since and they end up in the “request” state as normal.
 * What could cause an order to go into the “processing” state if we don’t have 
   any way of placing an order on the site? Can we do anything to catch this and
   prevent it in future?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/)
 * (@carolm29)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/unexpected-processing-state/#post-17260559)
 * Hey, [@alan](https://wordpress.org/support/users/alan/)!
 * Thanks for reaching out!
 * I understand that you are using the third-party plugin Quotation for WooCommerce
   here and you’re encountering issues with an order that should not have been made.
 * Since this is a third-party plugin that we don’t provide support for based on
   our [Support Policy](https://woocommerce.com/support-policy/), I recommend that
   you reach out to the developers of the plugin for further assistance. They will
   be better equipped to help you resolve any issues you’re experiencing with the
   plugin.
 * [https://woocommercequoteplugin.com/my-tickets/](https://woocommercequoteplugin.com/my-tickets/)
 * All the best and hopefully, the issue will be fixed soon.
 *  Thread Starter [alan](https://wordpress.org/support/users/f1alan/)
 * (@f1alan)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/unexpected-processing-state/#post-17260666)
 * Thanks for your reply, I don’t think the plugin is supported anymore but I just
   mentioned it for context (i.e. that our website produces quotes, not orders).
   I was really looking for a hook or something in your plugin that I can override
   myself to dissalow that order state.
 *  [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/)
 * (@xue28)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/unexpected-processing-state/#post-17261514)
 * Hi [@f1alan](https://wordpress.org/support/users/f1alan/)
 * As mentioned above, this is a third-party plugin that we don’t provide support
   for, hence, we don’t know how this works. You might have a chance to have answers
   on the channels listed below:
    - [WooCommerce Developer Resources Portal](https://developer.woocommerce.com/)
 *  - [WooCommerce Advanced Facebook group](https://www.facebook.com/groups/advanced.woocommerce/)
    - [WooCommerce Developer Slack Channel](https://woocommerce.com/community-slack/)
    - Hire a [WooCommerce Expert](https://woocommerce.com/experts/)
 * Hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Unexpected “processing” state’ is closed to new replies.

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## Tags

 * [quote](https://wordpress.org/support/topic-tag/quote/)
 * [request](https://wordpress.org/support/topic-tag/request/)

 * 4 replies
 * 3 participants
 * Last reply from: [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/)
 * Last activity: [2 years, 5 months ago](https://wordpress.org/support/topic/unexpected-processing-state/#post-17261514)
 * Status: resolved