Title: Unexpected logout Last modified: January 10, 2018 --- # Unexpected logout * Resolved [Sailook](https://wordpress.org/support/users/sailook/) * (@sailook) * [8 years, 7 months ago](https://wordpress.org/support/topic/unexpected-logout/) * Hey, I just wanted to set up a retargeting pixel and saw the plugin automatically logged out, so I needed to re-authorize it in my WP dashboard. After that, I saw my custom audiences were/are smaller than ever, even despite I had the basic pixel code installed on one of my pages. How can I fix that? * I was running a paid campaign to run retargeting ones after that and it looks like your plugin messed up my plans and waste my $ & efforts. * Does it work with other plugins like that? If it has bugs like that I’d rather to have more installed to backup my data. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Funexpected-logout%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Author [Antonino Scarfì](https://wordpress.org/support/users/antoscarface/) * (@antoscarface) * [8 years, 7 months ago](https://wordpress.org/support/topic/unexpected-logout/#post-9852152) * Hi, * after a logout, anything shouldn’t be lost or changed, neither in website nor especially in your facebook account. So, after a new login, everything should continue to work as before to log out. * Regarding the size of custom audience, this indicator is not available anymore according to recent changes of Facebook Principles, more info here: [https://wordpress.org/support/topic/not-available-website-audiences/#post-9818007](https://wordpress.org/support/topic/not-available-website-audiences/#post-9818007) * So, I guess everything is working on your end and anything is wasted. You could check on your Facebook account: no worries if the custom audiences are there and your campaigns are running correctly. 🙂 * Thread Starter [Sailook](https://wordpress.org/support/users/sailook/) * (@sailook) * [8 years, 7 months ago](https://wordpress.org/support/topic/unexpected-logout/#post-9852953) * Hey, * That’s pretty good news. * Just for the confirmation, so do the audience data are collected even during the log-out time? I didn’t spot when it logged out. * I got scared because when I was choosing the custom audiences for my ads I saw the “20<” audience sizes inside of the FB ad manager. * Plugin Author [Antonino Scarfì](https://wordpress.org/support/users/antoscarface/) * (@antoscarface) * [8 years, 7 months ago](https://wordpress.org/support/topic/unexpected-logout/#post-9855280) * Hi, * yes, you are correct. The audience data are collecting even log-out and even if you aren’t able to see anymore the size of it. * Moreover, the plugin doesn’t take any action on log-out and also doesn’t (and** can’t** especially) do **nothing** when there isn’t connection to Facebook API. So, don’t worry! 🙂 * If you confirm that everything is right now, I’d mark this topic as resolved. Thank you. * Thread Starter [Sailook](https://wordpress.org/support/users/sailook/) * (@sailook) * [8 years, 7 months ago](https://wordpress.org/support/topic/unexpected-logout/#post-9855318) * Hey, * Cool, thank you 🙂 * One more thing: on my another website I noticed I’m not able to create custom audiences inside the plugin and the current audiences are kind of blurred (screenshot: [https://i.gyazo.com/ed53e6a3d137fcd78885668284b832ec.png](https://i.gyazo.com/ed53e6a3d137fcd78885668284b832ec.png)). What does it mean? * Frankly, I don’t mind this state of things because the next audiences I’m gonna create in the FB ads manager, but I want to make sure my pixel is working correctly and everything’s fine. * I’m looking forward to hearing from you 😉 * Plugin Author [Antonino Scarfì](https://wordpress.org/support/users/antoscarface/) * (@antoscarface) * [8 years, 6 months ago](https://wordpress.org/support/topic/unexpected-logout/#post-9896401) * Hi, * very sorry to miss this reply, I”m seeing your response only now. Sorry for that. * About your request, you just check the Pixel Helper extension: if you see that the pixels are tracked properly, you shouldn’t have any problem 🙂 * Thread Starter [Sailook](https://wordpress.org/support/users/sailook/) * (@sailook) * [8 years, 6 months ago](https://wordpress.org/support/topic/unexpected-logout/#post-9899699) * Hey, * It looks ok now 😉 Btw what extension are talking about? * Plugin Author [Antonino Scarfì](https://wordpress.org/support/users/antoscarface/) * (@antoscarface) * [8 years, 6 months ago](https://wordpress.org/support/topic/unexpected-logout/#post-9905013) * Hi, * I’m talking about the [Pixel Helper Chrome Extension](https://developers.facebook.com/docs/facebook-pixel/pixel-helper), it’s a very useful tool (from the official team of Facebook) to check the pixels fired from your website. * Thread Starter [Sailook](https://wordpress.org/support/users/sailook/) * (@sailook) * [8 years, 6 months ago](https://wordpress.org/support/topic/unexpected-logout/#post-9906093) * Oh, ok – thx : ) Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Unexpected logout’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/pixel-caffeine_e2ce0c.svg) * [Pixel Caffeine](https://wordpress.org/plugins/pixel-caffeine/) * [Frequently Asked Questions](https://wordpress.org/plugins/pixel-caffeine/#faq) * [Support Threads](https://wordpress.org/support/plugin/pixel-caffeine/) * [Active Topics](https://wordpress.org/support/plugin/pixel-caffeine/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/pixel-caffeine/unresolved/) * [Reviews](https://wordpress.org/support/plugin/pixel-caffeine/reviews/) * 8 replies * 2 participants * Last reply from: [Sailook](https://wordpress.org/support/users/sailook/) * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/unexpected-logout/#post-9906093) * Status: resolved