Support » Plugin: Post SMTP Mailer/Email Log » Unexpected error when running wizard

  • Resolved gizmo2501

    (@gizmo2501)


    I have successfully set up Post SMTP on all my sites apart from one, where I get an unexpected error message when running the wizard.

    Upon starting the wizard, I get a pop up that says:-

    “An unexpected error occured
    “ReadyState”: 4,…..

    I cannot copy the text, so have pasted a screenshot here – https://pic.li/i/e1BT
    Continued here – https://pic.li/i/eOa3

    After the pop-up, it just hangs on “outgoing mail server hostname” and nothing happens.

    Setting up manually results in a failure to send message.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    @gizmo2501 Hi,

    Hope you are doing good.

    You need to talk with your hosting support, seems like it’s a server MOD Security issue.

    Talk to them and let me know if they can’t solve this, then share the diagnostic report and settings page screenshot.

    Thanks

    Thread Starter gizmo2501

    (@gizmo2501)

    Hi there,

    You were correct – it was indeed a MOD Security issue.

    Thanks!

    Plugin Support M Haseeb

    (@haseeb0001)

    @gizmo2501 Great, thanks for updating us.

Viewing 3 replies - 1 through 3 (of 3 total)
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