Support » Fixing WordPress » Unexpected Error After Updating WordPress

  • Resolved tristankhalil

    (@tristankhalil)



    Hello,

    I worked for a client’s WordPress Site.

    It was an outdated one, so I updated it. Prior to that, I made sure to have a backup ready, and deactivated all plugins.

    For some unknown reason, the page just keep on loading while it was updating. Then after 5 minutes of waiting, I opened a new browser and checked if the site is still up and it was good. However, when I tried to login, I can’t use the current user and password. Good thing, the client is cooperative so I was able to retrieve a new password using the password retrieval form.

    I was able to login, and installed a new theme. I also activated some of the useful plugins and deleted the unnecessary ones. Now, I wanted to install a new plugin. When I was about to search for the plugin when I noticed the following messages:

    An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.

    I tried to disregard, it but when I click on “Search Plugins” button, the same message appeared in a much prominent page.

    Can someone tell me what’s wrong?

    The client’s hosting is j3web and it uses Helm panel instead of the well-known cPanel.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Krishna

    (@1nexus)

    Member

    Site URL?

    It was an outdated one

    How outdated? Did you make a pre-upgrade database backup? Trying to carry out a large upgrade (ie more than 2 versions) in a single step carries a serious risk of trashing your database.

    How outdated? Did you make a pre-upgrade database backup? Trying to carry out a large upgrade (ie more than 2 versions) in a single step carries a serious risk of trashing your database.

    Admittingly, yes, around 2 versions. I never thought it would be that risky. Does that mean I need to reinstall WordPress altogether?

    Did you make a pre-upgrade database backup?

    Did you make a pre-upgrade database backup?

    I’m not sure what you mean about this but I backup everything including the database.

    Btw, the plugin is now OK. No more error now. And I can search for new plugin.

    Looks like it’s still trying to propagate with the new changes.

Viewing 6 replies - 1 through 6 (of 6 total)
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