Title: Unexpected error
Last modified: August 20, 2016

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# Unexpected error

 *  [Naisy](https://wordpress.org/support/users/naisy/)
 * (@naisy)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/unexpected-error-4/)
 * Hi there
 * I installed WordPress version 3.5.1 last night. Today, I have tried to install
   a maintenance mode plug in and a theme. On both occasions, I’ve received the 
   following error message.
 * An unexpected error has occurred. Something may be wrong with WordPress.org or
   this server’s configuration. IF you continue to have problems, please use the
   support forums.
 * My website is [http://www.mummywifeme.com](http://www.mummywifeme.com)
 * Many thanks

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Jess](https://wordpress.org/support/users/jcull76/)
 * (@jcull76)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/unexpected-error-4/#post-3593943)
 * Try these steps first:
    - flush any **caching plugins** you might be running, as well as server and/
      or **browser caches**.
    - deactivate **all plugins** to see if this resolves the problem. If this works,
      re-activate the plugins one by one until you find the problematic plugin(s).
      Sometimes, an apparently inactive plugin can still cause problems.
    - If you **can’t get into your admin dashboard**, try resetting the plugins 
      folder by FTP or PhpMyAdmin (read [this page](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)
      if you need help).
    - switch to the **Twenty Eleven theme** to rule out any theme-specific problems.
    - If you **can’t log in to change themes**, you can remove the theme folders
      via FTP so the only one is twentyeleven. That will force your site to use 
      it.
    - manual upgrade. When all else fails, **download a fresh copy** of the latest.
      zip file of 3.5 (top right on this page) to your computer, and use that to
      copy up. You may need to delete the wp-admin and wp-includes folders on your
      server. Read the [ Manual Update directions](http://codex.wordpress.org/Updating_WordPress#Manual_Update)
      first.
    - check the Master List to see if you’re experiencing a known issue: [http://wordpress.org/support/topic/troubleshooting-wordpress-35-master-list](http://wordpress.org/support/topic/troubleshooting-wordpress-35-master-list)
 *  Thread Starter [Naisy](https://wordpress.org/support/users/naisy/)
 * (@naisy)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/unexpected-error-4/#post-3593944)
 * Hi Jess
 * Thanks very much for your help.
 * I will give everything a try.
 * Best regards!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Unexpected error’ is closed to new replies.

## Tags

 * [Unexpected error](https://wordpress.org/support/topic-tag/unexpected-error/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [Naisy](https://wordpress.org/support/users/naisy/)
 * Last activity: [13 years, 2 months ago](https://wordpress.org/support/topic/unexpected-error-4/#post-3593944)
 * Status: not resolved

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