Support » Plugin: FV Flowplayer Video Player » Unexpected Error

  • samij

    (@samij)


    Hi, I’ve been trying to add my first video to test this with before purchasing, but I continue to get the error: “An unexpected error has occurred. Please try again.”

    I have unchecked all the boxes and sizes to see if that works, but still get the same error.

    The video is a YouTube video and I can see that the preview is correct. Why will this not work for me?

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  • Plugin Author FolioVision

    (@foliovision)

    Hi Samij,

    Thank you for reporting the issue to us! I’m sorry to know that you’re facing difficulties with FV Player.

    Does the error happen again when you try to create new FV Player instance or was that just an one off? Some plugin error or plugin conflict might be breaking the saving routine.

    Are you able to check the PHP error logs? Does it show anything related to fv-wordpress-flowplayer or FV Player at the time when it failed? If you are not sure you can try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to save another player and see what was added to the logs – if the save fails again.

    Please use our support forums in the future to let us keep track of the issues: https://foliovision.com/support.

    Thanks,
    Chiara

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