Undisclosed Costs of Using this “Free” Plugin
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This company does not disclose all the costs of using their “free” payment processing plugin and by the time you find out, your money is already locked up by them! They do not let you know in advance as it’s nowhere written in their website, neither they mention in any communications with them, that they will lock up your processed credit card sales for a whole 30 days! They also don’t disclose anywhere at anytime that they charge US$50 to transfer the money of your sales to your bank account! AND, if you want to have their absurd US$50 transfer fee waived, they require an additional 30 days wait, making it a total of 60 days hold on your money before you can “fully” receive it!
Given that this company (EBANX) is headquartered in Brazil, they have to do an international transfer of your payments, for which they charge an absurd US$50 fee! This fee is in addition to whatever other fees you’ll pay to your local bank for receiving international transfers!
Once their plugin process a credit card sale at your website, they will hold on to that entire sale money (not just their fee) for an entire 30 days before you can receive it! After that 30-day wait, if you want them to waive their absurd US$50 fee to transfer your sales proceeds to you, they will require you to wait an additional 30 days (so 60 days wait in total), else they will deduct US$50 from your sales proceeds to cover their absurd imposed fee! If you get mad and ask them to close your account and send your money, they will simply ignore you and NEVER respond your messages, demonstrating a total lack of integrity and full disclosure. Whatever contract you sign with them is void by their lack of full disclosure! By not disclosing all their fees openly, you make an uninformed decision to use this “free” plugin!
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This issue has been explained, corrected and resolved. Apparently it was a technical error and the fee should not have shown, if not applicable to different users and/or circumstances. The 30-day wait to receive a credit card payment seems to be a local law, outside their control. It’s an inconvenience, but not a deal breaker; and can be seen as a “savings” aside. I’m adding this information to be fair to them and I also want to add the features that I particularly like about this plugin:
- It allows worldwide merchants to reach Latin American markets by facilitating the processing of payments used in those countries.
- It includes payments in installments of up to 12 months for buyers, at no extra cost to merchant.
- You can write your own percentage rate to each payment type (a template can be provided). For example, you can add an extra fee, or a higher percentage, for the payments that you must wait 30 days to receive. Debit card payments processed are made available right away to the merchant. Only credit card payment is held back for 30 days in your account; that is, you cannot request it to be transferred for 30 days. You may decide to give an incentive to your buyers to pay with debit cards by adding a surcharge on cc payments, for example. I enjoy having the ability to edit these options for each type of payment.
- Customer/Technical service is generally very kind and they try to help and solve your issue.
What I think could be improved?
- Faster response time to technical issues with the plugin. I noticed when they don’t have an answer (yet), they simply won’t respond for several days, sometimes more than a week! When there is no answer, that’s the best answer. Just say, “I’m sorry, we’re still working on your solution.” Just say something. This initial review could have been avoided.
- Back-end technical know-how and expertise could be upgraded (and I think they will).
- Their dashboard sometimes hang, which could mean insufficient server capacity.
Overall, I’m satisfied with the plugin.
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