• Resolved realysys

    (@realysys)


    The plugin is working perfectly in the dev environment of the Pantheon server but once I commit the files on the live environment it is not working at all. Whatever I do it just gives me undefined error.
    I think this might have to do with Pantheon server and how it manages the environments. The dev environment is totally writable but the live environment is not. I have a link for you which might help (https://pantheon.io/docs/plugins-known-issues#assumed-write-access)
    Can you check and see if it is at all the issue and possible workarounds which can be used to solve it.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor kbatdorf

    (@kbat82)

    Hi,

    Can you provide more details about the error message? Is it happening on the settings page? Can you check the browser console for more error messages? Can you share a screenshot?

    https://support.airtable.com/hc/en-us/articles/232313848-How-to-open-the-developer-console

    Here is the console error https://prnt.sc/ue6x4c

    Plugin Contributor kbatdorf

    (@kbat82)

    Hi,

    You need to be able to request data from the server for MetaSlider to work on the admin area (the front end doesn’t require this). You’ll have to contact the host about it.

    Can you explain this a bit more? Is it related to the link which I provided earlier?

    Plugin Contributor kbatdorf

    (@kbat82)

    If you look at the errors in the console, it would appear that the server is blocking all network requests to the server.

    I’m guessing that their dev server is more relaxed? Or do you see the same errors there?

    No errors there. It is working perfectly there. So I guess it is because of write access that is denied to the folders in the live environment?

    Plugin Contributor kbatdorf

    (@kbat82)

    It sounds like it but you would have to ask them specifically if they are blocking that. We use the REST api but even have a fallback to the previous admin-ajax.php way WP would do things. They are blocking both it seems. Maybe it’s a setting somewhere?

    Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    Howdy!

    From the screenshot it does look like there might be some assets that are being loaded via http so it could be mixed content errors. Does that also happen on the dev or test environments?

    You might need to do a database cleanup of those. This page might help on how it can be done: https://pantheon.io/docs/http-to-https#database-cleanup

    Hope that helps!

    Thanks Jose for your invaluable inputs. I will try that and provide a feedback shortly.
    Regarding the occurrence it only happens on the live environment. On dev environment it is working perfectly.

    Plugin Contributor kbatdorf

    (@kbat82)

    Hi @realysys

    Just wanted to follow up and see whether you were able to resolve this issue. Did the SSL update work?

    Plugin Contributor kbatdorf

    (@kbat82)

    Hi,

    I’ll mark this as resolved as we didn’t hear back, but feel free to reply if needed or have any more questions.

Viewing 11 replies - 1 through 11 (of 11 total)
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