Unconfirmed users who subscribe again

  • Resolved adiemme

    (@adiemme)


    3 years, 4 months ago

    Hello,
    I’m facing this scenario and trying to understand what’s the best procedure to handle it:

    1. A user fills a form to subscribe to my newsletter
    2. Confirmation email is sent
    3. The user doesn’t click on the confirmation link (for many possible reasons: maybe email is in the spam folder or user simply forgot to click and many days have passed…)
    4. The user fills again the form to subscribe to my newsletter because he really wants to receive it

    At this point I have my question:
    Does the user receive the confirmation email again? Based on my tests, the email is not sent again to unconfirmed subscribers… am I wrong?

    So, what should be the best way to resend the confirmation email as per user request (not manually from dashboard)?

    I am considering to use API to check if the user is unconfirmed and in this case, unsubscribe him and subscribe him again. Sounds a little tricky and not sure it will work, so I’m wondering if there’s a better way?
    Thanks!

    • This topic was modified 3 years, 4 months ago by adiemme.
Viewing 1 replies (of 1 total)
  • Wysija

    (@wysija)

    3 years, 3 months ago

    Hi @adiemme,

    Yes, the sign-up confirmation email is supposed to be sent again if the subscriber subscribes again through your form.

    Moreover, the only way to re-send the confirmation email is by following these instructions: How Do I Resend the Confirmation Email?

    Please note a confirmation email will be sent only 3 times to each subscriber to avoid spamming accounts.

Viewing 1 replies (of 1 total)
  • The topic ‘Unconfirmed users who subscribe again’ is closed to new replies.