Support » Plugin: User Registration & User Profile - Profile Builder » Unconfirmed Users page

  • Resolved Julian Magnone

    (@jmagnone)


    I’ve been using Profile Builder in one of my sites with over 150,000 users.

    I am having problems to browse through users, especially using the Unconfirmed Users (with >9000 unconfirmed users so far). Here is my feedback, in case you want to consider it for future updates.

    1. In Unconfirmed Users, if I order by Registered date (DESC) and then try to paginate, I am losing the previous selected order, unless I specify it hardcoded in the URL.

    2. It is a bit hard to search by a particular email address on that page, I guess it is because the search functionality is not implemented to search through these records. This is a common use case when someone asks me about the confirmation email, because they didn’t receive it, and I need to resend it or activate the account manually. Finding by email will be much easier than navigating through the pagination without a clear order there.

    3. Time to time, I am getting a 500 server error, only on this page, so I guess it has to do with the performance of the queries. Previously, I opened this topic, which could be related:
    https://wordpress.org/support/topic/performance-query-in-users-with-unconfirmed-email-addresses-page/

    I think this is a good plugin, but not sure if it is prepared to handle this number of users. I can elaborate on each particular point, if needed.

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  • Hi,

    Thank you for reaching out to us and for informing us about this.

    Please submit a support ticket regarding this issue and we will continue our conversation there.

    I will wait for your ticket.

    Best regards,

    Hello Julian,

    I’m Patricia, part of the team behind Cozmoslabs.

    Your support ticket caught our attention and we would like to transform the story of your website with over 150.000 users, into a case study.

    If you are interested in working together on this, I’m looking forward to hearing news from you.

    Kind regards,
    Patricia

Viewing 2 replies - 1 through 2 (of 2 total)
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