Title: Unclickable
Last modified: August 20, 2016

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# Unclickable

 *  [RebeccaLynnjones](https://wordpress.org/support/users/rebeccalynnjones/)
 * (@rebeccalynnjones)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/unclickable/)
 * Using WordPress 3.5.1 for a blog with the default theme and settings I am currently
   unable to insert a hyperlink at all unless I copy and paste it from Word (which
   doesn’t allow me to have the link open to a new window). I am unable to switch
   over to html as NOTHING in the tob tool area is clickable. When I click something
   in that area, nothing happens. I am also unable to schedule posts or tag posts
   using the side bar on the right as it does the same thing, you can click, but
   nothing happens.
 * Does anyone have any idea on why this is happening or how I can fix this? ALSO,
   does anyone have any idea on how to get assistance from WordPress directly?
 * _[ Moderator note: WordPress is not a corporation. It has no central support.
   If these forums do not suffice, consider hiring someone at [http://jobs.wordpress.net](http://jobs.wordpress.net)]_

Viewing 1 replies (of 1 total)

 *  [Jess](https://wordpress.org/support/users/jcull76/)
 * (@jcull76)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/unclickable/#post-3501224)
 * Have you tried ALL of these steps?
    - flush any caching plugins you might be running, as well as server and/or **
      browser caches**.
    - deactivate **all plugins** to see if this resolves the problem. If this works,
      re-activate the plugins one by one until you find the problematic plugin(s).
      Sometimes, an apparently inactive plugin can still cause problems.
    - If you **can’t get into your admin dashboard**, try resetting the plugins 
      folder by FTP or PhpMyAdmin (read http://codex.wordpress.org/FAQ_Troubleshooting#
      How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.
      3F if you need help).
    - switch to the **Twenty Eleven theme** to rule out any theme-specific problems.
    - If you **can’t log in to change themes**, you can remove the theme folders
      via FTP so the only one is twentyeleven. That will force your site to use 
      it.
    - manual upgrade. When all else fails, **download a fresh copy** of the latest.
      zip file of 3.5 (top right on this page) to your computer, and use that to
      copy up. You may need to delete the wp-admin and wp-includes folders on your
      server. Read the Manual Update directions first: http://codex.wordpress.org/
      Updating_WordPress#Manual_Update
    - check the Master List to see if you’re experiencing a known issue: http://
      wordpress.org/support/topic/troubleshooting-wordpress-35-master-list

Viewing 1 replies (of 1 total)

The topic ‘Unclickable’ is closed to new replies.

## Tags

 * [html](https://wordpress.org/support/topic-tag/html/)
 * [linking](https://wordpress.org/support/topic-tag/linking/)
 * [unclickable](https://wordpress.org/support/topic-tag/unclickable/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [Jess](https://wordpress.org/support/users/jcull76/)
 * Last activity: [13 years, 2 months ago](https://wordpress.org/support/topic/unclickable/#post-3501224)
 * Status: not resolved

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