Support » Plugin: Wordfence Security - Firewall & Malware Scan » Uncaught TypeError: jQuery(…).pointer is not a function

  • Resolved vincurekf

    (@vincurekf)


    Hello,
    I am experiencing issues with your plugin.

    Uncaught TypeError: jQuery(...).pointer is not a function ... in file tourTip.js?ver=6.3.15:148

    When I disable the plugin, the error is gone.

    Even if this could be compatibility issue with other plugins, it is your plugin that makes the admin unusable.

    I think it!s the joyride after plugin activation (where you should put your email for notifications and optionaly subscribe to the newsletter).

    Is there a way to disable the joyride completely?

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @vincurekf,

    The issue you’re experiencing is very similar to this one.

    Hi,
    yes, it is similar, but since that was not resolved, and it’s your plugin that is causing the issue, i tried turning off all other plugins, but that did not helped.

    And it definitely is the joyride/subscription popup box that should appear in the menu after plugin activation.

    So can you please point me to some solution that does not involve completely turning off our multilanguage, advanced custom fields and other plugins so yours can work (which it’s not).

    Is there a way to disable the annoying joyride/popup box? PHP script i can run, some API point in your plugin i can call to tell your plugin i don’t want to see that box?

    Thanks.

    Hi @vincurekf,

    We don’t have a way to prevent loading tourTip.js — it is mostly for the new user tour, but it looks like some firewall setup/notices are in there too.

    Wordfence enqueues the “wp-pointer” script (bundled with WordPress itself) before using it, so something on your site must be preventing that from loading properly.

    If it’s definitely not a plugin (including some sort of cache that isn’t fully deactivated by turning it off), then it could be something in the theme’s functions.phpthat is stopping it from loading — like if the theme dequeues “wp-pointer”, or moves some scripts to the footer so they load in the wrong order.

Viewing 3 replies - 1 through 3 (of 3 total)
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