• Resolved xodmediasupport

    (@xodmediasupport)


    We’re experiencing an issue since the latest update where we can’t log into the dashboard with this plugin enabled.

    We thought we might need to update/use v3 keys. We tried this (and checked the Enable reCAPTCHA v3 checkbox in the plugin settings), and got the same console error as with our v2 keys.

    recaptcha__en.js:356 Uncaught (in promise) Error: Missing required parameters: sitekey
    at new HX (recaptcha__en.js:356)
    at nr.<anonymous> (recaptcha__en.js:296)
    at new nr (recaptcha__en.js:418)
    at Array.<anonymous> (recaptcha__en.js:45)
    at sgr_2 (sgr.js:5)

    The recaptcha doesn’t appear on the page in either case. When we inspect the page, the sitekey seems to be loading okay in the head:

    /* <![CDATA[ */
    var sgr_recaptcha = {“sgr_site_key”:”(site key was here)”};
    /* ]]> */

    We could not find another plugin that had recaptcha keys that might be conflicting, but we haven’t disabled each one to test yet. Nothing relevant comes up in the debug log. We’re hoping there might be a simple fix we’ve missed before we try removing each plugin.

    Can someone tell us what we’ve missed here?

    Thanks in advance.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Minor

    (@minor)

    Hi @xodmediasupport,

    No clue yet, but could you try to delete cache + force refresh page with ctrl+f5, please?

    Thread Starter xodmediasupport

    (@xodmediasupport)

    Thanks for the quick response!

    Yes, we’ve deleted the cache folder and forced a browser refresh.

    Plugin Author Minor

    (@minor)

    Try to save site key again or get another one or reinstall this plugin.

    What’s your page URL? I would like to check it from my browser.

    Thread Starter xodmediasupport

    (@xodmediasupport)

    URL: https://teasquared.ca/wp-admin

    We have re-saved the site key and reinstalled the plugin, and nothing changed.

    When we got new keys (v3) and checked the v3 box in settings this time, the console error message changed to:

    recaptcha__en.js:247 Uncaught (in promise) Error: No reCAPTCHA clients exist.
    at Array.<anonymous> (recaptcha__en.js:247)
    at Array.<anonymous> (recaptcha__en.js:91)
    at sgr_3 (sgr.js:11)

    We double checked to make sure we got the domain right when setting up the recaptcha keys.

    Plugin Author Minor

    (@minor)

    On your website is following error: “jQuery is not defined” and maybe because of this is not able to process js of Simple Google reCAPTCHA. Fix that error first, please.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Uncaught (in promise) Error: Missing required parameters: sitekey’ is closed to new replies.