Uncanny Resemblance to osTicket.

  • Salocin.TEN

    (@salocinten)


    10 years, 11 months ago

    The general look an feel seems like a dead ringer to the osTicket support software.

    If it is so, congratulations on being able to integrate this fine software into WordPress! I do love it and it brings back memories to when I had to customize osTicket.

    Points of recommendations: –
    – Have the ability to customise the new ticket page URL, and name it like so instead of the slightly misleading “Helpdesk URL”.
    – Have the ability to link to a publicly accessible knowledge base, like in osTicket. 🙂
    – Indicate clearly whenever it is in admin mode or staff mode.

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