Support » Plugin: Unbounce Landing Pages » Unbounce Pop-Up: How to Remove

  • jlhoffman77

    (@jlhoffman77)


    I’m trying to figure out how to remove a pop-up on this website and believe it somehow comes from Unbounce by looking at the code. I don’t see an Unbounce plugin and have looked everywhere within the WordPress dashboard. Does anyone know?

    https://www.fairview-na.com/

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author unbouncewordpress

    (@unbouncewordpress)

    Hi @jlhoffman77!

    Kenneth here from Unbounce Support. You’re right that the popup does come from Unbounce. It was published to the http://www.fairview-na.com domain and set to show on every visit whenever a visitor lands on the page.

    We’ve traced the popup and saw that it was added by a marketing agency. If you’ve had to contact a marketing agency for http://www.fairview-na.com, you could reach out to them to remove the popup. Alternatively, if you’ve got the access to the source code of the page, you can remove the line in the head that says <script src="https://6030d508f6f348bd8de89dfd8589e5aa.js.ubembed.com" async></script> which will remove the trigger for the popup on the page altogether.

    jlhoffman77

    (@jlhoffman77)

    Thank you so much for the response! Yes I have access to the WordPress dashboard and FTP but still can’t figure out where this code would be located. Do you know? I’ve checked the page, the functions.php file, and the header.php file. Any other ideas?

    Plugin Author unbouncewordpress

    (@unbouncewordpress)

    Hey @jlhoffman77,

    It might be in the HTML source code of the page itself.

Viewing 3 replies - 1 through 3 (of 3 total)
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