Support » Plugin: Smush Image Compression and Optimization » Unauthorized transaction from WPMU DEV

  • Resolved pheonis

    (@pheonis)


    I got a message yesterday that $50 was deducted from my account. When i checked the transaction id #VSI/WPMU DEV MO/201904212340/911118762349/, it was from WPMU DEV. I could not contact you guys. because you guys don’t have an email id where i can contact. The chat support was not there.
    Please reverse the transaction and deactivate the account who has done this unauthorized transaction.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Anton Vanyukov

    (@vanyukov)

    Hi @pheonis,

    Chat support should be available 24/7, also you can use the contact form here:
    https://premium.wpmudev.org/contact/ and select “I have a billing question”

    Best regards,
    Anton

    Plugin Support Jorge – WPMU DEV Support

    (@wpmudev-support7)

    Hi @pheonis

    I was wondering if you could please contact us through here https://premium.wpmudev.org/contact/ with the details of your account so we can help you asap.

    Please note that the wp.org forums are for technical support of the plugins offered here and any requests about our premium products or billing related questions has to be handled directly through our website.

    I will mark this as resolved, looking forward to hear from your soon.

    Regards,

    Jorge

    The chat option was not there. I selected “I have a billing question” and hope they reply soon

Viewing 3 replies - 1 through 3 (of 3 total)
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