Support » Plugin: WordPress CRM Plugin - WP-CRM System » Unauthorized Billing – No Refund issued – Will not respond

  • recruitermixer

    (@recruitermixer)


    ***BEWARE BUYERS*** We have experienced poor communication and no response when contacting WP-CRM system several times. We cancelled the product within 30 days and never received a refund after several attempts (we have screenshots of our refund request). Keep screenshots of all messages sent to the WP-CRM as you will not receive a copy of your message or acknowledgment or support ticket number. Also be aware that after 1 year you will be notified that your Credit card will be billed again irrespective of cancelling your subscription. We will send a rating once a day until we get a response from WP-CRM systems. Not optimistic that I will hear anything back but lets wait and see.

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  • Dear @recruitermixer,

    We appreciate your feedback and we are currently investigating your escalation.

    It seems like there was miscommunication caused by the fact that we were using a different ticketing system at the time of your previous messages.
    Unfortunately, your tickets haven’t reached us.

    Following WordPress.org Commetctial Products rules (please see more information over this link: https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products), we are not able to share more details with you here, but we are more than happy to further assist you and resolve your case!

    We’ve sent your way an e-mail with more information accordingly and will be looking forward to your reply!

    Hope this makes sense! Let us know if you have any questions!

    Best,
    Plamen

Viewing 1 replies (of 1 total)
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