Support » Plugin: Product Enquiry for WooCommerce » Unauthorized Access error when cache not cleared frequently

  • Resolved mwalenczykiewicz

    (@mwalenczykiewicz)


    Hi Support Team,

    I have an issue where if i don’t clear the cache at least once a day, the product enquiry form seems to stop working and I get the unauthorized access error. As soon as i clear the cache, though, it seems to fix everything. I’ve tried playing with the disable nonce setting, but it doesn’t seem to help. Could you please help out?

    Regards,

    Marcin

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter mwalenczykiewicz

    (@mwalenczykiewicz)

    Hi Support Team,

    Just following up on my previous message. Can you please advise?

    Regards,

    Marcin

    Plugin Author WisdmLabs

    (@wisdmlabs)

    Hey @mwalenczykiewicz

    We Apologise for the delay in response.

    Could you please let us know which caching plugin you are using? Also, if you could probe by deactivating the plugins one by one we will be able to realize which plugin is causing the issue.

    Thread Starter mwalenczykiewicz

    (@mwalenczykiewicz)

    Hi WisdmLabs,

    No problem!

    The caching plugin we are using is called Cache Enabler. Please advise.

    I’d prefer to not go down the deactivating plugins route for now, because I don’t want to mess up anything with the website, if only temporarily.

    Please let me know if you require any additional information.

    Kind regards,

    Marcin

    Plugin Author WisdmLabs

    (@wisdmlabs)

    @mwalenczykiewicz

    Our development team is testing the same on our local instance, we will get back to you within the next 8 hours with an update on the issue πŸ™‚

    Plugin Author WisdmLabs

    (@wisdmlabs)

    Hey @mwalenczykiewicz

    Remove the file /plugins/product-enquiry-for-woocommerce/admin/class-pe-admin-enquiry-form-ajax.php.

    download the attached file from the link below and copy it at the same location /plugins/product-enquiry-for-woocommerce/admin/class-pe-admin-enquiry-form-ajax.php.
    https://filebin.net/uoqqypnshkglis45

    We will include the changes in the next version.

    Please test and let us know the status.

    Thread Starter mwalenczykiewicz

    (@mwalenczykiewicz)

    Hi WisdmLabs,

    Thanks a lot for this!

    I’ve tried to navigate the wordpress dashboard to figure out how to do what you’ve instructed, but i can’t figure it out. I think i may have found the file in the plugin editor, but I’m not sure how to go from there. That could also be the wrong place..

    Could you please show me, step by step, in the wordpress dashboard, how i can remove and replace it with the attached file? It’s not as straightforward as I thought. I would really appreciate your help with this. Apologies for taking up so much of your time.

    Kind regards,

    Marcin

    Plugin Author WisdmLabs

    (@wisdmlabs)

    Hey @mwalenczykiewicz

    You will need to use FTP access or cPanel access to replace the file. You can take the help of your hosting provider in this case to replace the file.

    You will be able to see the plugins folder via FTP in which you have our plugin installed, and you can then replace the specific file from the shared file.

    You have to find this particular file and remove it /plugins/product-enquiry-for-woocommerce/admin/class-pe-admin-enquiry-form-ajax.php. once you have removed this file you can copy the shared file in the same location and the issue should be resolved πŸ™‚

    Plugin Author WisdmLabs

    (@wisdmlabs)

    Hey @mwalenczykiewicz

    I just wanted to follow up on my previous comment. I hope you were able to add the file to the given location.

    Could you please confirm if the issue is resolved for you?

    Plugin Author WisdmLabs

    (@wisdmlabs)

    Hey @mwalenczykiewicz

    I hope the issue is resolved at your end. I will be closing this ticket for now πŸ™‚

    If you need any further assistance, please let us know, we are more than happy to help.

Viewing 9 replies - 1 through 9 (of 9 total)
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