Title: Unable update PRO plugin
Last modified: September 5, 2018

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# Unable update PRO plugin

 *  Resolved [tmora](https://wordpress.org/support/users/tmora/)
 * (@tmora)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/unable-update-pro-plugin/)
 * Hi, I have a problem with update your PRO plugin 5.2.4 – message Update Failed:
   Download failed. Unauthorized.
 * Where is a problem? I’ve try contact you directly via email but no reply:
 * Please help me.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Jordy Meow](https://wordpress.org/support/users/tigroumeow/)
 * (@tigroumeow)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/unable-update-pro-plugin/#post-10659526)
 * Hi,
 * When this issue happens, it’s good to remove the serial, save, re-enter the serial,
   save. Then update. That will then use the new URL to update the plugin.

Viewing 1 replies (of 1 total)

The topic ‘Unable update PRO plugin’ is closed to new replies.

 * ![](https://ps.w.org/wp-retina-2x/assets/icon-256x256.png?rev=2597316)
 * [Perfect Images: Regenerate Thumbnails, Image Sizes, WebP & AVIF](https://wordpress.org/plugins/wp-retina-2x/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-retina-2x/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-retina-2x/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-retina-2x/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-retina-2x/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-retina-2x/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Jordy Meow](https://wordpress.org/support/users/tigroumeow/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/unable-update-pro-plugin/#post-10659526)
 * Status: resolved