Support » Plugin: myCred - Points, Rewards & Badges | Loyalty Plugin » Unable to work with WooCommerce Security Deposits

  • Hi, i am using mycred plugin together with WooCommerce Security Deposits. So the refund system should refund the credit back into mycred account of user. However, during testing, WooCommerce Security Deposits plugin did not add back the refunded amount to the user credit account and it even deducted the amount from the said account. Is there any way to solve this problem?

    I have contacted the team of WooCommerce Security Deposits as below is their reply.

    Message from WooCommerce Security Deposits:
    “I have made a test and it seems like this is because of an issue in mycred payment gateway refund process, in function process_refund, function is supposed to add credits but instead it deducts more credits.

    I am not sure of the reason why mycred developers implemented it this way ( as it may be practical for plugin usage ) but this issue is not related to security deposits plugin , our plugin does not calculate amount as it only uses the function wc_create_refund which lets woocommerce handle the calculation via gateway functions.

    I recommend contacting mycred support regarding this issue. If you have any questions please let me know. ”

    Hope receive help from you.

    The page I need help with: [log in to see the link]

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