Hello!
Could this be a problem with version 3.5.0?
It is no problem I believe. However, did you check your PHP error logs? When you upload a file, what is happening? Can you open Chrome Developer Tools and check the AJAX request and see what appears? The error should actually be extremely easy to check.
Thread Starter
J819
(@j819)
Hello!
Full size retina upload had worked for me in the past. Suddenly, it doesn’t.
Honestly, I am not sure what to look for regarding AJAX. Is it possible to be more specific as to what section/tab I should look at? I tried uploading the image to the square area and keeping an eye to the Dev. Tools.
As far as I can gather:
——————————–
XHR Loaded (admin-ajax.php – 200 OK – 26.536738000002515s – 698B)
(Sometimes true)
…. 9803ce5dae&action=heartbeat&screen_id=media_page_wp-retina-2x&has_focus=true
(Sometimes false)
…. 9803ce5dae&action=heartbeat&screen_id=media_page_wp-retina-2x&has_focus=false
Time over 1000ms
Object {startedDateTime: “2015-09-21T17:22:11.630Z”, time: 26536.738000002515, request: Object, response: Object, cache: Object…}
——————————–
admin-ajax.php
Response:
{“wp-auth-check”:true,”server_time”:1442856601}
——————————–
Refreshing the Retina plugin page (under Media), I got this:
(This seems to refer to an error on wp-admin upload.php?)
“GET http://static.shareasale.com/image/41388/Feature-Fast-468×60.jpeg net::ERR_BLOCKED_BY_CLIENT”
“content.js:4 Iframe attached successfully”
Hello!
This &has_focus=false is not from the plugin. I have no idea where it is coming from? Another plugin maybe?
This:
{“wp-auth-check”:true,”server_time”:1442856601}
is not related, it’s the normal WP “ping” process, it does this all the time.
Can you check your PHP error logs instead? That might be more helpful 🙂
Thread Starter
J819
(@j819)
Hello!
I just did a clean re-install of the theme. The only plugins that are activated now are from the themes (Brand Exponent’s plugins) and Woo Commerce plugins.
This is the error log from the server: (I dotted some of the information for privacy)
—
[Wed Sep 30 23:37:09 2015] [error] [client 99.153.245.200] File does not exist: /home/…./public_html/…. .com/501.shtml, referer: http://… .com/… /wp-admin/upload.php?page=wp-retina-2x&s&view=all
—
The error log happened about when I tried to upload a full-size retina image and it kept loading from about 20 minutes and then I killed it.
Can you have a look at your PHP error logs? This looks like access logs 🙂
Your PHP might be breaking because of the memory usage or the size of the file.
Thread Starter
J819
(@j819)
I had already increased my php.ini to 256MB.
I tested it using WordPress image uploader and I was able to upload an image of at least 7MB in size.
Using the full-size retina image uploader, I wasn’t even able to upload a 3MB file.
The loader kept spinning for 15-20 minutes then I stopped it.
However, I did successfully upload a full-size retina for the logo at only 7KB in size.
That’s what confusing about it. The file size of the image I was trying to upload through the full-size retina is not big.
Does this error log when attempting to upload seem to refer to retina? ( … page=wp-retina-2x … )
—
[Wed Sep 30 23:37:09 2015] [error] [client 99.153.245.200] File does not exist: /home/…./public_html/…. .com/501.shtml, referer: http://… .com/… /wp-admin/upload.php?page=wp-retina-2x&s&view=all
—
What else should I try? Should I ask my hosting? What should I ask them?
Incompatibility with the WordPress theme? Any other idea?
Thanks!
Hello There — I am having the same issue, probably related to the theme ( Oshine 3.01 from brand exponents). I am unable to upload the retina or full Size images, using the “pro” version of the plugin. any help will be very much appreciated
Merci!
J819, this…
[Wed Sep 30 23:37:09 2015] [error] [client 99.153.245.200] File does not exist: /home/…./public_html/…. .com/501.shtml, referer: http://… .com/… /wp-admin/upload.php?page=wp-retina-2x&s&view=all
… is an access log. It’s not the PHP error log. Can you check the PHP error log so that we know what is happening?
LDB, same for you, I need to see the PHP error logs. A lot can happen during the upload, it’s not only an upload, it goes through all the WP processes (so themes, plugins and all the PHP have an influence here). Also, a simple test would also to make sure that it works using the Media Library upload too. Just to make sure 🙂
Thread Starter
J819
(@j819)
Hi Jordy,
Let me check the PHP error logs.
Regarding upload through Media Library, I had already tested it and it worked. I was able to upload an image as big as 7 MB.
FROM PRO version: re: Full-size replace and full size upload
I am trying to get rid of the red boxes and have recently updated to “pro” version. I am using Chrome on a MAC, OS 10.10.5. I do not see the “drag and drop” feature you are referring to to place the full size image into the “full size” retina. thanks for any/all help.
http://gloriadelossantos.com/wp-admin/upload.php?page=wp-retina-2x&s&view=issues&paged=7&refresh=true
Hello gloriag,
I cannot see your link, that’s a link to your admin 🙂 Need access for that.
Did you check the tutorial? Everything is explained here with images: http://apps.meow.fr/wp-retina-2x/tutorial/. The square on the right end of the retina dashboard is where you want to drop your files (your retina for full-size).
Jordy
Thanks for the quick reply. I realized that you would not be able to get into my admin after I sent that message. I will have a look at the tutorial.
