Title: Unable to upload .com export Last modified: August 22, 2016 --- # Unable to upload .com export * Resolved [JohnnyLavish](https://wordpress.org/support/users/johnnylavish/) * (@johnnylavish) * [11 years, 6 months ago](https://wordpress.org/support/topic/unable-to-upload-com-export/) * Hi, * I am in the process in transferring a .com site to .org. * I have been able to resolve the admin log-in issue. * Now I am having issues importing my .com export. * I have tried changing max file size for import to 15000mb with out luck. I have tried WP All Importer but it appears only to import a part of the import. * I am able to do a ftp to my site since the size is great than 2GB but I need to know where import it and how to point word press to the file. * I have looked for WP XMR File Splitter but unable to locate it. * Can anyone advise how to import a 10000 mb xml file into word press? Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/unable-to-upload-com-export/page/2/?output_format=md) [→](https://wordpress.org/support/topic/unable-to-upload-com-export/page/2/?output_format=md) * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [11 years, 6 months ago](https://wordpress.org/support/topic/unable-to-upload-com-export/#post-5555410) * Moving from wordpress.com to wordpress.org, Please try reviewing these resources: – [http://en.support.wordpress.com/moving-a-blog/#moving-to-wordpress-org](http://en.support.wordpress.com/moving-a-blog/#moving-to-wordpress-org)– [http://wordpress.tv/2012/02/13/georgiana-laudi-sandy-sidhu-moving-from-wordpress-com-to-wordpress-org/](http://wordpress.tv/2012/02/13/georgiana-laudi-sandy-sidhu-moving-from-wordpress-com-to-wordpress-org/) * – For further help, go to the wordpress.com support Forum: [http://en.forums.wordpress.com/](http://en.forums.wordpress.com/) * [Senff – a11n](https://wordpress.org/support/users/senff/) * (@senff) * [11 years, 6 months ago](https://wordpress.org/support/topic/unable-to-upload-com-export/#post-5555411) * Your XML export file of your .COM site is 10 GB? Surely that can’t be right…..? * Thread Starter [JohnnyLavish](https://wordpress.org/support/users/johnnylavish/) * (@johnnylavish) * [11 years, 6 months ago](https://wordpress.org/support/topic/unable-to-upload-com-export/#post-5555465) * HI Mark, * The XML file size is of my export from my site is showing as 10239KB * Thread Starter [JohnnyLavish](https://wordpress.org/support/users/johnnylavish/) * (@johnnylavish) * [11 years, 6 months ago](https://wordpress.org/support/topic/unable-to-upload-com-export/#post-5555468) * This is the error message I receive when I try to upload my file: * Sorry, there has been an error. File is empty. Please upload something more substantial. This error could also be caused by uploads being disabled in your php.ini or by post_max_size being defined as smaller than upload_max_filesize in php.ini. * My hosting company has informed me they have increased the php.ini to 15GB for me to allow this file to be uploaded. * Thread Starter [JohnnyLavish](https://wordpress.org/support/users/johnnylavish/) * (@johnnylavish) * [11 years, 6 months ago](https://wordpress.org/support/topic/unable-to-upload-com-export/#post-5555470) * Hi Tara, * Thanks for the information. * I have read the document from WordPress but it is not that informative. It does not address how to cope with common problems and their solutions. In addition it is not specific about what needs occur before moving onto the next step. A part of the reason I am in in this forum seeking help is because of [http://en.support.wordpress.com/moving-a-blog/#moving-to-wordpress-org](http://en.support.wordpress.com/moving-a-blog/#moving-to-wordpress-org) lack of detailed information. * As for the video, I could not get through the first few minutes. A lot of jabbering about basic information that was not relevant to me. I want to know how-to move my site instead of information about the difference between .com and .org. In my opinion it was not very useful. * Thread Starter [JohnnyLavish](https://wordpress.org/support/users/johnnylavish/) * (@johnnylavish) * [11 years, 6 months ago](https://wordpress.org/support/topic/unable-to-upload-com-export/#post-5555474) * I am at a point where my php.ini file is set to 15GB for uploading files. * My export from my .com site is 10239 KB and I am unable to upload the export. * The information I have says I need to split the file into smaller sizes. My strong preference is not to do manual php coding and spend hours debugging it if an error occurs. * I have tried WP All Import plugin but it breaks the import into segments and it is not very straightforward. * Also I have Gravity Forms Advanced File Uploader installed but it is not straightforward on how to use it for large files. * Any suggestions on how to upload it and have WP point to the file? I have thought about FTP file transfer but I do not know where to upload it. Then after uploading it, how do I point WP to the file? * [Senff – a11n](https://wordpress.org/support/users/senff/) * (@senff) * [11 years, 6 months ago](https://wordpress.org/support/topic/unable-to-upload-com-export/#post-5555484) * > The XML file size is of my export from my site is showing as 10239KB * 10239KB is NOT 10GB, it’s 10 MB. That’s a substantial difference! * The file size is not the problem. Maybe it’s even a problem that you set the size in php.ini to such a high value. Have you tried something like 64M or 100M or something? * When you open the file in a text editor, does it look like an XML-based file? * [surabhi.](https://wordpress.org/support/users/surabhi-1/) * (@surabhi-1) * [11 years, 6 months ago](https://wordpress.org/support/topic/unable-to-upload-com-export/#post-5555486) * When i integrate the Active Directory plugin, the plugin authenticated successfully and the username of the user is also getting from the Active Directory. My problem is with the email id i can’t get the email id of the User from AD. In log it shows mail is empty.”Local value of meta key mail left unchanged”. What should i do.? * I added the meta for the email under additional user attributes in usermeta tab AD plugin.My code is like * mail:string:mail * Whats wrong with my code..Thanks In Advance.Anyone please help * [Senff – a11n](https://wordpress.org/support/users/senff/) * (@senff) * [11 years, 6 months ago](https://wordpress.org/support/topic/unable-to-upload-com-export/#post-5555489) * [@surabhi-1](https://wordpress.org/support/users/surabhi-1/) Your problem is not relevant to this thread — please start your own new thread, it will give you better chances of getting a reply. * Thread Starter [JohnnyLavish](https://wordpress.org/support/users/johnnylavish/) * (@johnnylavish) * [11 years, 6 months ago](https://wordpress.org/support/topic/unable-to-upload-com-export/#post-5555504) * Hi mark, * File exported to wordpad and shows as xml in explorer. When opened it looks similar to html. I am assuming it has exported correctly. * Thread Starter [JohnnyLavish](https://wordpress.org/support/users/johnnylavish/) * (@johnnylavish) * [11 years, 6 months ago](https://wordpress.org/support/topic/unable-to-upload-com-export/#post-5555520) * I have been able to log into my .com wordpress site and did an export of only posts. File size was 5424KB. The error message I received was: * _Sorry, there has been an error. The uploaded file exceeds the upload\_max\_filesize directive in php.ini. * Thread Starter [JohnnyLavish](https://wordpress.org/support/users/johnnylavish/) * (@johnnylavish) * [11 years, 6 months ago](https://wordpress.org/support/topic/unable-to-upload-com-export/#post-5555521) * I have had my hosting company change the php.ini file size to 64mb. I am still receiving the same errors. * My feeling, there is something wrong with the importer? * [Senff – a11n](https://wordpress.org/support/users/senff/) * (@senff) * [11 years, 6 months ago](https://wordpress.org/support/topic/unable-to-upload-com-export/#post-5555530) * The only thing I can think of is that the file size restriction is set (hard- coded) somewhere else, overriding your host’s setting. I’d do a full search through all the files in your site, searching for the term “upload_max_filesize”. * Thread Starter [JohnnyLavish](https://wordpress.org/support/users/johnnylavish/) * (@johnnylavish) * [11 years, 6 months ago](https://wordpress.org/support/topic/unable-to-upload-com-export/#post-5555546) * Hi Mark, * My .org install is new and no settings have been changed. * Your reply is quite disappointing and not encouraging. It means my two years of hard work in writing and promoting my site has been lost. Along with the countless hours I have spent have been lost not to mention the money spent to get me onto. org/ * Furthermore from reading the forums transferring from .com to .org does not appear to be as straightforward as the documentation on WordPress makes it appears. Since this appears to be a common issue and the amount of time WordPress has been around I would expect a large knowledge base on how to solve importing xml file generated on a wordpress.com site into a wordpress .org site. * If this is the best that can be done then in my opinion, it falls short of what I expect from WordPress and I will need to consider all of my options. * Thread Starter [JohnnyLavish](https://wordpress.org/support/users/johnnylavish/) * (@johnnylavish) * [11 years, 6 months ago](https://wordpress.org/support/topic/unable-to-upload-com-export/#post-5555548) * I disagree it is a settings issue. * I have disabled my firewall and anti-virus to rule out uploading problem and still the same error message. The install I am using is very new and no settings have been changed. Today I uninstalled and re-installed WP with the same error message. * I suspect the issue lies in either the export from the .com or import module in 4.0. * Reason why I say this, I have not received an adequate explanation regarding the error message while importing the file. In addition, I have addressed the file size issues and addressed any other issue that I can think of that will interfere with importing the file. The only thing left is a WordPress issue that deals with how the file is exported from .com or how the xml file is imported into the .org WordPress site. Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/unable-to-upload-com-export/page/2/?output_format=md) [→](https://wordpress.org/support/topic/unable-to-upload-com-export/page/2/?output_format=md) The topic ‘Unable to upload .com export’ is closed to new replies. ## Tags * [com](https://wordpress.org/support/topic-tag/com/) * [export](https://wordpress.org/support/topic-tag/export/) * [file](https://wordpress.org/support/topic-tag/file/) * [new](https://wordpress.org/support/topic-tag/new/) * [site](https://wordpress.org/support/topic-tag/site/) * [upgrading](https://wordpress.org/support/topic-tag/upgrading/) * [xml](https://wordpress.org/support/topic-tag/xml/) * In: [Installing WordPress](https://wordpress.org/support/forum/installation/) * 21 replies * 5 participants * Last reply from: [JohnnyLavish](https://wordpress.org/support/users/johnnylavish/) * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/unable-to-upload-com-export/page/2/#post-5555572) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics