Unable to update, the error message is: update failed, not authorized

  • Resolved bethybest

    (@bethybest)


    1 year, 8 months ago

    Unable to update, the error message is: update failed, unauthorized.
    the plugin is license-enabled and it sits well in Elementor. But when I click on the plugin for update info it says it can’t find the plugin, it’s not the 1st time I have a problem with this plugin, it’s not very professional.

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  • Prosenjit Barman

    (@prosenjitbarman)

    1 year, 8 months ago

    Hello @bethybest ,
    Thanks for reaching out to us!

    I can understand the issue you are having and am sorry for any inconvenience you had. The issue you are facing seems to be related to the PRO version of our plugin. For your information, we are not allowed to discuss the issues or features related to our PRO plugin on this platform. Please create a ticket at our support center to get assistance for the issues with the PRO plugin. You will find the link to our support center on the USEFUL LINKS section of the Plugin Details page.

    Let me know if there is anything else you need help with.

    Best Regards,
    Prosenjit

Viewing 1 replies (of 1 total)
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