Support » Plugin: WooCommerce » Unable to update products

  • vanoo

    (@vanoo)


    Hello, we are using WooCommerce version 2.6.13 for one of our customers.
    Now they are having problems while wanting to edit some of their products.

    When editing for example productA they are able to edit/update the product, while with productB they are not able to do that and is the blue update button not clickable.
    I think this happens on some random products, because this problem shows up with some of the older products, but also some of the newer ones.

    I have tried deactivating all the plugins except WooCommerce. WordPress and the (Divi) theme we are using are both up to date. (WooCommerce is an older version, but the latest verion gives also problems.) Using a standard theme isn’t solving the problem.

    ————

    ### WordPress Environment ###

    Home URL: http://www.mineralfevers.nl
    Site URL: http://www.mineralfevers.nl
    WC Version: 2.6.13
    Log Directory Writable: ✔
    WP Version: 4.7.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: nl_NL

    ### Server Environment ###

    Server Info: Apache/2
    PHP Version: ❌ 5.3.29 – Wij raden minimaal PHP-versie 5.6 aan. Bekijk: Hoe je PHP-versie bijwerken
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.52.1
    OpenSSL/1.0.1

    SUHOSIN Installed: –
    MySQL Version: 5.6.34
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 2.6.13
    :
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔

    ### Active Plugins (12) ###

    Simple Facebook Page Plugin: door Dylan Ryan – 1.4.15
    WooCommerce (nl): door Pronamic – 1.1.7
    Contact Form 7: door Takayuki Miyoshi – 4.7
    Flamingo: door Takayuki Miyoshi – 1.5
    Heartbeat Control: door Jeff Matson – 1.0.3
    MailPoet WooCommerce Add-on: door Sébastien Dumont – 3.0.2
    NK Google Analytics: door Manfred Rodríguez – 1.4.13
    Revolution Slider: door ThemePunch – 4.6.0
    WooCommerce: door WooThemes – 2.6.13
    Yoast SEO: door Team Yoast – 4.6
    WP Sitemap Page: door Tony Archambeau – 1.6
    MailPoet Newsletters: door MailPoet – 2.7.9

    ### Settings ###

    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### API ###

    API Enabled: ✔

    ### WC Pages ###

    Winkel basis: #52 – /shop/
    Winkelwagen: #53 – /winkelwagen/
    Afrekenen: #54 – /afrekenen/
    Mijn account: #55 – /mijn-account/

    ### Taxonomies ###

    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    ### Theme ###

    Name: Divi
    Version: 3.0.40
    Author URL: http://www.elegantthemes.com
    Child Theme: ❌ – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
    raden we het gebruik van een subthema aan. Zie: Hoe maak je een subthema

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    • This topic was modified 6 months, 4 weeks ago by  vanoo.
Viewing 2 replies - 1 through 2 (of 2 total)
Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Unable to update products’ is closed to new replies.