Support » Plugin: Elementor Page Builder » Unable to Update page Server Error (404 Not Found)

  • Resolved Atei

    (@atei)


    I am unable to update a page after a certain number of changes. Once a threshold is reached the error message kicks in. Deleting some content on the page removes the error. I have also followed the steps outlined in these articles – https://docs.elementor.com/article/185-the-update-button-does-not-work
    https://docs.elementor.com/article/132-404-page

    The steps in the articles didn’t solve my problem. I increased PHP Memory limit, edited permalinks, checked debug console, etc but the error persists. This issue is actually now affecting a few of my websites. Could it have anything to do with your latest updates? I have used Elementor for several years now without any such issues.
    Please help.

Viewing 6 replies - 1 through 6 (of 6 total)
  • prateekshawebdesign

    (@prateekshawebdesign)

    You need to mention which “content” did you delete?.. Only then we can pin point the error.

    I think that you are using a shortcode for a content related plugin which is now behaving irresponsibly. Are you using any third party Elementor plugin?…if so, then kindly disable and check them.

    I’ve had this issue in some of my sites.

    Have you installed any plugin lately?

    I was getting the 404 error code but the page was updated anyway

    I have indeed uninstalled all 3rd party Elementor plugins but the issue persists. I am not using a shortcode. I noticed the issue when trying to insert a section with three icon boxes. The page only accepts the first icon box and its text content. Adding a second icon box or any other kind of content including a text editor triggers the error.

    • This reply was modified 5 months, 1 week ago by  Atei.

    What did you increase the memory limit to?

    Please share your System Info here (you can locate this by going to Elementor > System Info), or check it against our System Requirements.

    Are you using any kind of security plugin like WordFence? If so, please put it in Learning Mode, then go update. You can take it out of Learning Mode afterwards.

    Hello,
    The memory was increased from 256mb to 512mb. I use Wordfence and set it to learning mode but issues still persist. Find below the System Info –

    == Server Environment ==
    Operating System: Linux
    Software: Apache
    MySQL version: Percona Server (GPL), Release 84.1, Revision b308619 v5.6.41-84.1
    PHP Version: 7.0.29
    PHP Max Input Vars: 1000
    PHP Max Post Size: 1024M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 5.2.1
    Site URL: https://hfsafricagroup.com
    Home URL: https://hfsafricagroup.com
    WP Multisite: No
    Max Upload Size: 1 GB
    Memory limit: 512M
    Permalink Structure: /%postname%/
    Language: en-US
    Timezone: Africa/Lagos
    Debug Mode: Inactive

    == Theme ==
    Name: OceanWP
    Version: 1.6.8
    Author: Nick
    Child Theme: No

    == User ==
    Role: administrator
    WP Profile lang: en_US
    User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.9) Gecko/20100101 Goanna/4.2 Firefox/60.9 PaleMoon/28.5.2

    == Active Plugins ==
    Admin Page Spider
    Version: 3.15
    Author: J7Digital

    Akismet Anti-Spam
    Version: 4.1.2
    Author: Automattic

    Broken Link Checker
    Version: 1.11.8
    Author: ManageWP

    Classic Editor
    Version: 1.5
    Author: WordPress Contributors

    Cloudflare
    Version: 3.3.3
    Author: John Wineman, Furkan Yilmaz, Junade Ali (Cloudflare Team)

    Cloudflare Flexible SSL
    Version: 1.3.0
    Author: One Dollar Plugin

    Elementor
    Version: 2.5.16
    Author: Elementor.com

    Elementor Pro
    Version: 2.5.9
    Author: Elementor.com

    Jetpack by WordPress.com
    Version: 7.4
    Author: Automattic

    ManageWP – Worker
    Version: 4.8.0
    Author: GoDaddy

    Ocean Extra
    Version: 1.5.7
    Author: OceanWP

    Ocean Sticky Header
    Version: 1.1.6
    Author: OceanWP

    Ocean White Label
    Version: 1.0.1
    Author: OceanWP

    Really Simple SSL
    Version: 3.1.5
    Author: Rogier Lankhorst, Mark Wolters

    Simple History
    Version: 2.31.1
    Author: Pär Thernström

    SSL Insecure Content Fixer
    Version: 2.7.2
    Author: WebAware

    UpdraftPlus – Backup/Restore
    Version: 1.16.15
    Author: UpdraftPlus.Com, DavidAnderson

    Webcraftic Robin image optimizer
    Version: 1.4.0
    Author: Webcraftic <wordpress.webraftic@gmail.com>

    Wordfence Security
    Version: 7.3.2
    Author: Wordfence

    == Must-Use Plugins ==
    ManageWP – Worker Loader
    Version:
    Author: ManageWP

    == Log ==
    :
    Log: showing 1 of 12019-06-08 01:43:21 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘2.3.8’,
    ‘to’ => ‘2.5.16’,
    )]

    Plugin Support Lisa R

    (@lisaelementor)

    Hi @atei
    Please open an issue in our github. Our dev team will try to help you out.
    https://github.com/elementor/elementor

Viewing 6 replies - 1 through 6 (of 6 total)
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